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Tugsoft website

Discussion in 'UHall' started by Ren12, Jan 12, 2014.

  1. Ren12

    Ren12 Visitor

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    Hello can anyone tell me if UOassist is still available to purchase? I cant connect to their website
     
  2. Vor

    Vor Grand Inquisitor
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    I can't tell you if it's still available to buy. But the last update on the site was October 2013 so I'd guess so (before that the update was march 2012).
     
    Ren12 likes this.
  3. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    #3 Petra Fyde, Jan 12, 2014
    Last edited: Jan 12, 2014
  4. Ren12

    Ren12 Visitor

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  5. FrejaSP

    FrejaSP Queen of The Outlaws
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    Maybe it's secure setting on your PC, I can access it fine too, can you access the main page http://www.tugsoft.com/ ?, It could be the ".aspx" your PC don't like
     
  6. Ren12

    Ren12 Visitor

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    Tried from another notebook, result is the same. Also asked a friend to open http://www.tugsoft.com/, he cant open it too. I dont understand whats the problem. Will try to download uoassist from somewhere else, hope it will help
     
  7. Ren12

    Ren12 Visitor

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    LOL opened it from anonymouse.org/anonwww.html‎. Seem Tugsoft dont want to give UOassist to Russian)))
     
  8. FrejaSP

    FrejaSP Queen of The Outlaws
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    If you can't access Tugsoft page, I doubt it will help as it need to update from the page to work.
    Try http://tugsoft.com/ , sometimes it works without the www but not with
     
  9. FrejaSP

    FrejaSP Queen of The Outlaws
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    I heard Russian do have trouble with some pages, maybe try an different seach than google
     
  10. FrejaSP

    FrejaSP Queen of The Outlaws
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    can you ping tugsoft.com?
     
  11. Ren12

    Ren12 Visitor

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    You are right. i get this error when start uoassist:


    Unable to Locate the UpdateAce servers
    UpdateAce could not locate the update servers (updater.updateace.com).
    Most likely you are not connected to the internet or your DNS service is not setup correctly.
    Please connect to the internet if not connected and try again.
    If your DNS service is not setup correctly you will have trouble visiting web sites as well. Contact your ISP if you need help setting up DNS.

    Error #1 = 00002AFA
    Error #2 = 00002AFA

    Does anybody know what to do??
     
  12. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    I would guess that it's not that he doesn't want to sell to Russia, but that an awful lot of spam and DDoS attacks come from Russia or China. Large blocks of ips are blocked, and not all the ips in the block are culpable. As usual the innocent suffer along with the guilty :(
    We have recently, on Stratics, been hit by a lot of spam posts containing Cyrillic text that we have had to remove.
     
  13. FrejaSP

    FrejaSP Queen of The Outlaws
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    hmm, maybe the dns look up do not work, try http://64.72.210.109/
    Think there is a way to add the IP to the host file
     
  14. FrejaSP

    FrejaSP Queen of The Outlaws
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    Yes Petra may be right
     
  15. Ren12

    Ren12 Visitor

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    Ok thanks to all for help(
     
  16. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    you could possibly try an email to tugsoft
    or have you thought about trying the enhanced client? no uoa needed for that.
     
  17. Ren12

    Ren12 Visitor

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    Good idea. I will write them. I dont want enhanced client, i want to play UO because of nostalgia))
     
    Mandrake of DF likes this.
  18. petemage

    petemage Seasoned Veteran

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    If its really an IP issue, maybe things like WTFast can help too? I guess when playing from Russia, it will also reduce lag a bit.
     
  19. mspossi

    mspossi Journeyman
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  20. BeaIank

    BeaIank Babbling Loonie
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    http://cloudmonitor.ca.com/en/ping....w.tugsoft.com&vhost=_&vaction=ping&ping=start
    http://cloudmonitor.ca.com/en/ping....64.72.210.109&vhost=_&vaction=ping&ping=start

    He or his ISP probably blocked specific countries from accessing his servers using geolocation.
    Those links I posted have a web app that shoots a ping to a specified link or IP from several servers across the world, and there are many countries that fail to resolve the www.tugsoft.com url, or to reach the IP number for his server.
     
    mspossi and Harlequin like this.
  21. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    I'm afraid Bealank is very probably right, see my post #12
     
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  22. Harlequin

    Harlequin Babbling Loonie
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    Yes, I believe BeaIank is correct.
     
    #22 Harlequin, Jan 20, 2014
    Last edited: Jan 20, 2014
  23. MOSMOS

    MOSMOS Adventurer
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    so any action can help innocent us to fix it?
     
  24. Mandrake of DF

    Mandrake of DF Lore Keeper
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    This happend to stratics too when they canged ip's.

    One thing you can do, is to put in Google's dns servers - witch is maybe one or te best, except they track what site you go too... if you conserned about that.

    http://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/

    Im using it myself - and it pretty much update all dns changes very fast. But - I dont mind that they track what site's im going too... Im only using that on my desktop - wich i use for gaming mostly.
     
  25. The Zog historian

    The Zog historian Babbling Loonie
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    It'
    It's a good thought, but people have tried pinging the servers' IP (for tugsoft.com and the updaterace.com sites) and can't get a response.

    http://www.downforeveryoneorjustme.com/tugsoft.com
     
  26. Mandrake of DF

    Mandrake of DF Lore Keeper
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    Well, that is strange - I am surfing it now, and I can ping www.tugsoft.com along with the updater.updateace.com.

    Either try the dns for google, and see how that work... (remember to flush dns and restart network connections - or just reboot) - or you just have to get a proxy server or vpn access.

    Do you use proxy server now?
     
    #26 Mandrake of DF, Jan 29, 2014
    Last edited: Jan 29, 2014
  27. The Zog historian

    The Zog historian Babbling Loonie
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    It's been fine for me since last September's DNS change. I can ping the sites by domain name and IP. Nobody with a problem has said anything for a few days.
     
  28. Mandrake of DF

    Mandrake of DF Lore Keeper
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    Look few posts up, still peoples asking for a fix just a few hrs ago....
     
    #28 Mandrake of DF, Jan 29, 2014
    Last edited: Jan 29, 2014
  29. Parnoc

    Parnoc Lore Master
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    Yes, definitely still not changed by Tugsoft, all this other stuff is just temporaries or workarounds. We want a solution. Why for just a few bad eggs in one country or area, does everyone in that area/country have to suffer also? Surely in this IP world there's a way to see that we're legitimately trying to access a website that we've accessed for years.
     
  30. The Zog historian

    The Zog historian Babbling Loonie
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    I hadn't seen MOSMOS' post, and I hadn't heard from Parnoc in a little. Nor have I heard if they tried a VPN...
     
  31. MOSMOS

    MOSMOS Adventurer
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  32. The Zog historian

    The Zog historian Babbling Loonie
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    Did you try a public VPN?
     
  33. Harlequin

    Harlequin Babbling Loonie
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    I believe Mervyn tried VPN and it works for him.

    Tug might be on holiday, haven't heard back from him yet. Has anyone managed to get in touch with Tug recently?
     
  34. MOSMOS

    MOSMOS Adventurer
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    Subject: RE: UO Assist down for Asia Player since 12 Jan 2014
    Date: Thu, 30 Jan 2014 06:36:19 -0700
    From: [email protected]
    To: ME! =)

    Thanks for the message.

    I am switching to another ISP in the next day or two. That should fix the problem. Sorry for the trouble.

    From:
    Sent: Tuesday, January 28, 2014 6:50 PM
    To: UOAssist
    Subject: RE: UO Assist down for Asia Player since 12 Jan 2014
    Importance: High


    Dear Tugsoft,

    We are asian player purchased your uoa for uo game.

    We found that our region ip(SSS) seem blocked by your side and we cannot update the uoa which causes disable in function since 12 Jan 2014. We also cannot email or access your tugsoft uoassist webpage for inform you.

    Now, we just use VPN to contact u. gratefully please fix our problem.

    Please take a look on the below link for our players comment in uostratic for uoa down and many regions in asia report not function of uoa.

    Please help.

    Mos
    Formosa

    From:
    To: [email protected]
    Subject: UO Assist down for Asia Player since 12 Jan 2014
    Date: Mon, 20 Jan 2014 19:12:57 +0000

    Dear Sir,

    We are asian players, we found the update server down in asian regional and we cannot login or update.

    http://stratics.com/community/threads/uo-assist-and-its-server-webpage-down.310320/

    Please help.


    mos
     
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  35. Emac

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    I've been having a problem with uoassist for the last few months, I've emailed them with no reply and I have uninstalled uoassist a few times with no affect. I emailed broad sword about it an got a reply that its nothing on there end. The problem I'm having is when I log on to my server(shard) I get a message from uoassist saying
    " server name error"
    1:
    2:"shard name"
    please report this to [email protected]
    I have mailed them an no answer yet. some times I get the same message saying char. name mismatch:
    1: will have the first 3 letters of my chrs name. in it with writeing I cant make on my key board
    2:"my chr name here"
    Every so often when I get logged on I will have bold red letters all scrambled or in a script form scroll up the left side. Looks like it can translate the stats that show up on log in an just write them in script. UOASSIST still works fine after I get logged in, if theres anyone having the same problem or close to it that can help. thx EMAC
     
  36. Tomarke

    Tomarke Seasoned Veteran
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    The issue with the error for server mismatch usually happens after a game update is pushed out until whatever entity at Tugsoft updates UOAssist to incorporate the new update; I don't know what that entity is but it usually takes a few days. I have been getting this message as well, but I haven't been getting any of the other errors you describe. Other than that I can be of no help, I apologize.
     
  37. Emac

    Emac Visitor

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    thx for the reply Tomarke, I'll just watch it an if it start giving me trouble I'll just uninstall. since tugsoft don't seem to be supporting this any more. Or at least up dating there forums or web sites. thx again for your advise an help..
     
  38. Kristy

    Kristy Adventurer

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    My husband and I are getting the same error, and have been since the patch. Also, two months or so ago I was getting this error, and then it stopped only to return now. So it does seem that someone is at the wheel over at Tugsoft for it to have been fixed before, only for it to return again after this new patch. Lets hope anyway :(
     
  39. MOSMOS

    MOSMOS Adventurer
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    same here.
     
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