1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

Unlink Accounts??

Discussion in 'UHall' started by Rumpy, Sep 8, 2012.

  1. Rumpy

    Rumpy Slightly Crazed
    Stratics Veteran Stratics Legend

    Joined:
    May 13, 2003
    Messages:
    1,283
    Likes Received:
    206
    Is there a way to unlink accounts anymore? Or once they are linked you are screwed?

    Say I have 3 accounts linked under my 1 email address. On one of the accounts, I still actually play. On the other account, its just a dummy account that I used for something I can't even remember. The 3rd account is a semi worked account that I want to give to a returning player so they have an account with some age for ethys and the 720 skill cap. All it does is sit and rot. I can't give them my email address, as then they will get into my accounts and it will be weird with the billing info having to change and such.

    What can we do about this? Am I just at a loss?
     
    Jade of Sonoma likes this.
  2. Merus

    Merus Babbling Loonie
    Stratics Veteran CasteoftheForgotten

    Joined:
    Aug 10, 2010
    Messages:
    2,845
    Likes Received:
    2,298
    The only success I have had doing this is to actually call them, but they were able to unlink an account from one master account and link it to another... Note that you need to have both master accounts set up... I don't think they can unlink one and leave it hanging.
     
  3. Rumpy

    Rumpy Slightly Crazed
    Stratics Veteran Stratics Legend

    Joined:
    May 13, 2003
    Messages:
    1,283
    Likes Received:
    206
    Is this case by case? Or will they do it now.
     
  4. Hobo Sapien

    Hobo Sapien Seasoned Veteran
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    335
    Likes Received:
    11
    the way I did it was thru e-mail here..........support@ultimaonline.com
    Then they will send you e-mail where you need to confirm your info. You can de-link an account and leave it hangin, I have done so. One thing you can't do is remove billing information anymore. Which really sucks.....:(
     
  5. Rumpy

    Rumpy Slightly Crazed
    Stratics Veteran Stratics Legend

    Joined:
    May 13, 2003
    Messages:
    1,283
    Likes Received:
    206
    Can you confirm how long ago you did this?
     
  6. Hobo Sapien

    Hobo Sapien Seasoned Veteran
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    335
    Likes Received:
    11
    1st week in July
     
  7. Obsidian

    Obsidian Crazed Zealot
    Stratics Veteran Alumni Campaign Supporter

    Joined:
    May 21, 2008
    Messages:
    3,166
    Likes Received:
    798
    I just delinked and relinked my accounts when I changed email addresses. I did this 2 weeks ago by using support@ultimaonline.com. They were very responsive via email. Expect it will be a series of several emails where you will have to verify info to confirm you own the account. Then they will delink your UO accounts.
     
  8. Sargon

    Sargon Seasoned Veteran
    Stratics Veteran Stratics Legend Campaign Supporter

    Joined:
    Mar 11, 2004
    Messages:
    433
    Likes Received:
    64
    I just had an account unlinked this morning by contacting support@ultimaonline.com and it was relatively painless. I contact support on Saturday, they replied back quickly requesting information to validate my account, then I received confirmation this morning that it had been unlinked.
     
  9. Rumpy

    Rumpy Slightly Crazed
    Stratics Veteran Stratics Legend

    Joined:
    May 13, 2003
    Messages:
    1,283
    Likes Received:
    206
    I did the same thing. Accept, I didn't know half the stuff they asked me.. Probably flagged my account now.. LOL
     
  10. Sargon

    Sargon Seasoned Veteran
    Stratics Veteran Stratics Legend Campaign Supporter

    Joined:
    Mar 11, 2004
    Messages:
    433
    Likes Received:
    64
    There were some pieces of info I didn't know either like the secret word (I don't think I had one) and credit card info (I don't have the same credit card now as I did 8 years ago when the account was last paid for), but it didn't seem to matter that I didn't have those pieces of info.
     
  11. Rumpy

    Rumpy Slightly Crazed
    Stratics Veteran Stratics Legend

    Joined:
    May 13, 2003
    Messages:
    1,283
    Likes Received:
    206
    I couldn't remember whose name we reactivated the acct under when we camer back. We took turns using our cards lol.