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UO account flipped on somehow

Discussion in 'UHall' started by Semi, Jan 11, 2011.

  1. Semi

    Semi Guest

    Hello, curious to hear if anyone else has had an issue with their UO account flipping itself on. I haven't subscribed to this game for years and I noticed a couple of charges on my account from ea/pogo.

    I downloaded a tiger woods online game that I think EA owns but I don't remember saying anything that would authorize a credit card being billed. Account info has my old house and phone number in there and the card would most definitely have expired so not sure what's causing this voodoo. Anyone?
     
  2. Babble

    Babble Guest

    Maybe they are just desperate for money?

    Just complain to them.
     
  3. Nine Dark Moons

    Nine Dark Moons Certifiable
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    and change your account pw.
    always a good idea when anything wonky is going on!
     
  4. SchezwanBeefy

    SchezwanBeefy Lore Master
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    Call customer service?
     
  5. Babble

    Babble Guest

    And remove the billing information, so they cannot do it again
    :p
     
  6. MalagAste

    MalagAste Belaern d'Zhaunil
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    This.... either that or put bogus info there if it won't let you remove it
     
  7. Semi

    Semi Guest

    You got a phone number, if there is one they're certainly not volunteering it. Waiting for a ticket response.
    Account page does allow removing it but I'm baffled as to how an account with an expired cc charged.
     
  8. Warpig Inc

    Warpig Inc Babbling Loonie
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    At times as a promotion they allow deactivated accounts to play for free for few weeks. Then there is the way they lumber around in the game with its spiderworks of connections. UO is like a haunted house the way things appear and disappear.
     
  9. Babble

    Babble Guest

    Maybe the warhammer account bug hit UO, where people got charged multiple times. Maybe they are just fishing for money....

    Who knows with EA?
     
  10. Tazar

    Tazar Guest

    Customer service is at (866) 543 - 5435
     
  11. Semi

    Semi Guest

    Thank you.

    Just another random question, did they move the chaos shrine? I logged into the account and it looks to be where I left it but the chaos shrine is gone.

    Sad to know that prized house location is no longer prized if so, even if I haven't played in 5 years.
     
  12. Tazar

    Tazar Guest

    To my knowledge, the Chaos Shrine has never moved... though I don't really pay attention to it.
     
  13. Sean

    Sean Slightly Crazed
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    If the CC account is expired as you say, your problem is not with EA (in this instance), but with your CC company.

    Those are the folks I'd be on the phone with to find out why a charge was allowed on an expired CC card.
     
  14. Babble

    Babble Guest

    Hmm just call the card company company then and inform them.
    Might be your account is compromised?
     
  15. Zosimus

    Zosimus Grand Inquisitor
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    I have been in this situation before. You have to do 2 things. You have to call EA first and your credit card company. Truthfully even expired cc if the numbers havent changed they will still bill your current card even with an expired date on the info you gave them. Wipe all your billing info off uo.com on your account page.

    I was one of the many that was mutiple billed on Warhammer. Had all my money back in a 5 days total. I did have to make a second phone call to get the other 7 charges back when they only sent 6 the first time. It was the actual billing site which is a 3rd party through Mythic but still Mythic got the blame by most of the community :p
     
  16. Zosimus

    Zosimus Grand Inquisitor
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    Oh!!! I should suggest to any player there are safer ways to avoid things like the OP, many others that have had issues, and I have gone through with EA billing methods. Plus this si for the ones that may have or still have issues with purchasing from EA sites.

    1) Buy game time cards for any game that you play at a store or EA site directly.

    2) Buy a prepaid CC and only put enough on it to cover your accounts or purchases from their sites. Just add enough money to it each month before your billing. I would suggest at least 10 days before billing since they usually start 5 days prior to billing to ensure you have the cash for it.

    3) Not sure if Ea sites deal with paypal but if they do I would also suggest using paypal.