What is the Account Security Challenge Question? In order to add an extra layer of password security, new accounts are required to choose a security challenge question and answer. However, existing accounts can also add this feature, and we strongly recommend that all our players do so. To add a security challenge question to your account, please do the following: 1. Visit the Account Management page. 2. Select Create Account. 3. Select Already have a member account and log in using your EA member account name. Note: This may be different than your UO account name–in particular, older accounts may follow the pattern "uo_youruoaccountname." If, by adding the uo_ characters, your account name becomes more than 16 characters, this feature will not work. Please click the E-mail Us link to give us the complete information about your account, and a support representative will assist you. 4. The next screen should give you the option to select a security question. Follow all prompts to create a security challenge question and answer. Type carefully and choose an answer that only you would know. 5. Click Cancel. The security question will be applied to your account. Note: If you do not click Cancel another UO account will be created. This security question will be used whenever someone requests a password for that account. If you have forgotten your security question answer, please click the E-mail Us link, and submit a request to have your answer reset. We strongly encourage everyone to take advantage of this feature.