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[UO.Com] Accounts not getting Entitlement

Discussion in 'UO Time of Legends' started by UO News, Sep 29, 2015.

  1. UO News

    UO News RSS Feed
    RSS Feed Stratics Veteran

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    We have discovered a few accounts that did not get the Time of Legends entitlement. We are correcting the issue and if you have an active account (non trial account) it should be corrected this evening. Sorry for the inconvenience and we hope you enjoy Publish 90. If by any chance you still are having issues please feel free to contact me at Mesanna@broadsword.com.

    Continue reading...
     
  2. Lythos-

    Lythos- Lore Keeper
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    @Mesanna are you going to post when this is fixed? Neither of my accounts got the upgrade.
     
  3. Zeke

    Zeke Lore Keeper
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    None of my 5 accounts got it. So if it was just a few, I'm a lot of them lol
     
  4. MissEcho

    MissEcho Certifiable
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    My 5 accounts didn't get it either, I am assuming in the 'features' in the Account Managment page for each account should list 'Time of Legends' or some such?
     
  5. Tanivar

    Tanivar Crazed Zealot
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    @Mesanna

    Just checked my accounts feature list, neither has the new expansion, last item on both is King's Collection.

    As a side note, I've been having to run the Full File Check at the bottom of the CC client window the last several expansion updates due to an error telling me that the patch client is unable to start the client. Running the Full File Check solves the problem.
     
  6. Fizzleton

    Fizzleton Journeyman
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    same here... 2 accounts standing there and asking: Why didn't it happen to me??
     
  7. MissEcho

    MissEcho Certifiable
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    Not sure how you are 'able' to tell if you are 'entitled'. Nothing in account managment yet I logged onto Origin and could go to Eodon, so no idea how to tell unless you log in and try to go there. Perhaps checking 'features' in account management means nothing and nothing is supposed to show there?
     
  8. MalagAste

    MalagAste Belaern d'Zhaunil
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    Are we supposed to be able to access Eodon from the Ter Mur Gate selection screen? Because if that's the case then I don't have any entitlements either for it.
     
  9. DJAd

    DJAd Stratics Legend
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    If you are using Pinco UI it won't show up. I hope @Pinco can add this. You need to swap to the "default" UI if using the EC.
     
  10. MalagAste

    MalagAste Belaern d'Zhaunil
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    EW!
     
    DJAd likes this.
  11. Tanivar

    Tanivar Crazed Zealot
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    Just rolled up an Origin character during Siege maintenance and have access to Eoden.
     
  12. Lythos-

    Lythos- Lore Keeper
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    Well, you have new housing floor tiles which [require the time of legends upgrade] so I assume it HAS to go into account management.

    But I also have access to the new lands. *shrugs*
     
  13. Sir_Bolo

    Sir_Bolo Sage
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    I don't think that anyone has "Time of Legends" listed in their account management page yet. It's probably going to be added when the expansion goes for sale in November...
     
  14. Theron

    Theron Sage

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    I can access without Pico's UI. I get "Ter Mur & Eodon".

    But nothing on the account like most people here.
     
  15. Alex"Drake Iron Heart"CS

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    No entitlement either on my accs
     
  16. Arcus

    Arcus Grand Poobah
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    None.

    Another account management failure in a long list of account managements failures.
     
  17. Vor

    Vor Grand Inquisitor
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    Well, to be fair, Origin is an early release shard, right? It's entire purpose is to find things like this before they hit the production shards?
     
    Tanivar, Larisa and Gamer_Goblin like this.
  18. Merlin

    Merlin The Enchanter
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    These roll outs of a new publish always are buggy the first 48 hours. I'm sure the developers will address any known issues as soon as they arise, and people just need to be patient in the mean time.
     
    Gamer_Goblin likes this.
  19. Masuri

    Masuri Seasoned Veteran
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    I use Pinco's exclusively. Was able to verify my account was properly upgraded by going into house design mode and trying to use the new build options. :D
     
  20. Piotr

    Piotr Stratic's Finest
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    You are upgraded if you start your client and see this:

    TimeOfLegends.jpg

    Click a moongate and see this:

    TimeOfLegends3.jpg and can go here: TimeOfLegends4.jpg

    And yes, it is NOT listet in Account Management:

    TimeOfLegends2.jpg
     
    Merlin likes this.
  21. Gamer_Goblin

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    That splash art is kind of bad.

    I opened Facebook and have three game invites with better splash art than that.
     
  22. Pinco

    Pinco UOEC Modder
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    like for all the new craftables, the masteries, etc... I'm working on it, but it's a lot of stuff... the craftables for example I have to find the item id of every single one of them and the recipe (the list of materials) before I can add them to the list, so it's not something that can be done quickly or automatically...
     
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  23. SoBad

    SoBad Seasoned Veteran

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    I don't normally use enhanced client myself, but I am sure many appreciate what you do.

    UOAssist is also having a sync problem, but is what it is.
     
  24. mspossi

    mspossi Journeyman
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    Well the only update I noticed was the new screen game windons, and I'm also one of the "few accounts I have received nothing"
     
  25. Merus

    Merus Crazed Zealot
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    You know after all the work you put in on behalf of players and Broadsword/EA, one might think they could provide you with a list of all this type stuff a little in advance...
     
  26. Pinco

    Pinco UOEC Modder
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    the data collection is just a small piece... have you any idea how much time it takes to remove the background of 40 icons 1 by 1 (especially with my very low artist skills)? :p
     
  27. the 4th man

    the 4th man Lore Master
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    Well, I just sent another email to Mesanna. I know she is beyond busy....since these publishes, my dolphin rugs are messed up and I can't get into new area.....nor use new walls n such.
     
  28. Gamer_Goblin

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    Are you on Origin or Izumo?
     
  29. the 4th man

    the 4th man Lore Master
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    I tried it on orgin.....it worked....by you asking, am I to assume the regular shards don't have access yet? ( feeling kinda stoopid right now)
     
  30. Lythos-

    Lythos- Lore Keeper
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    Yeah bud it's not worldwide until the 6th or 8th or one of those days that end on y
     
  31. old gypsy

    old gypsy Grand Poobah
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    When the splash art popped up briefly during login, for just a fraction of a second I thought I'd accidently entered Neopets. :p
     
    Gamer_Goblin likes this.
  32. Gamer_Goblin

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    Awesome to have you back! :)
     
    old gypsy likes this.
  33. Gamer_Goblin

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    You all may take this negatively, but I can't stress how much of a facepalm it is to see people emailing Mesanna or throwing up @ dev names when they aren't reading obvious things. I mean this in the kindest way. Please, if you think you have a problem, at least read the patch notes before shooting off more work than necessary for the limited team we have.

    They should be more customer centric, but it's got to be frustrating wading through these emails.
     
  34. old gypsy

    old gypsy Grand Poobah
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    Thanks... but I don't know if I'm truly "back"... just hop on with my Goblin cook every now and then to help out when a bit of role play is called for. :)