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NEWS [UO.Com] Origin Issue & 30 day game time codes

Discussion in 'UHall' started by UO News, Mar 31, 2015.

  1. UO News

    UO News RSS Feed
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    Customer Service
    2015 Mar 31 15:32 GMT

    Good morning everyone,

    We are aware of an issue with purchased 30 day game time codes. Origin has currently stopped selling them until we can replace their codes on file. We are sorry for the delay, but this issue should be resolved by tomorrow.

    Thank you,

    Mesanna

    Continue reading...
     
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  2. Arcus

    Arcus Grand Poobah
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    Amazing. First time I have heard of a company running out of virtual inventory. *rolls eyes*
     
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  3. BeaIank

    BeaIank Babbling Loonie
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    Oh well...
    I hope that I will get the code I bought earlier this morning until the end of the week.
     
  4. DJAd

    DJAd Stratics Legend
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    Erm... They are still showing up on the Origin store for me here in the UK....
     
  5. BeaIank

    BeaIank Babbling Loonie
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    Same for the Brazil Origin store, in fact.
    Edit:
    But, please, don't take it down!
    We never got Stygian Abyss and King's collection never returned to the store after it was taken down.
    I would hate to see the 1 month gametime codes to leave never to return on our Origin store. :(
     
  6. Dot_Warner

    Dot_Warner Babbling Loonie
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    This used to happen frequently to the old uogamecodes.com. It didn't make sense then, it still doesn't make sense now.

    UO seems to be the only mmo whose online store(s) is routinely dysfunctional enough that it serves as a detriment to the overall experience...
     
  7. DJAd

    DJAd Stratics Legend
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    Whats even more funny is the "illegal" 3rd party sites that sell all the UO codes and items/gold etc. seem to offer better customer support and buying experience than the official store.
     
  8. Beldin Brightaxe

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    Well, I just read this after I tried once again to purchase another 30 day game time code.

    Of course, they won't give you a code, but they will bill you for one.
     
  9. Beldin Brightaxe

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    What should we do with our "already used" codes? Will we get a valid one?
     
  10. DJAd

    DJAd Stratics Legend
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    Seriously this is ridiculous. The post on UO.com says "Origin has currently stopped selling them" which is not true (maybe in the US store) they have? They are still showing on the UK store and reading the replies above other stores also are still selling.

    Surely they should pull them off the store first THEN make the post on UO.com once they have actually been removed? Its not that hard to do is it?!
     
  11. Beldin Brightaxe

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    I really love the "should be resolved by tomorrow" part.

    Should I expect a "It is fixed message tomorrow"?

    Then a "Ha, Ha. April Fools !!!! We're still working on it."
     
  12. Dot_Warner

    Dot_Warner Babbling Loonie
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    Customer what?
     
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  13. Aurelius

    Aurelius Babbling Loonie
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    You'd actually hope they would have automated alerts that their 'stock' of codes was low and generate more, or that they would realise there was a problem before people started having money taken but no codes sent out and then raised it with the totally useless EA help systems - which in any rational organisation would trigger someone in the organisation to at least look into the problem ... but it looks like they remained in the dark about the problem until it got mentioned on the forums!

    Why does anyone ever consider EA a professional organisation, it's a total shambles but somehow makes enough cash they can 'afford' to be useless.....
     
  14. TimberWolf

    TimberWolf Babbling Loonie
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    No the april fools part is when they promise your money back for the codes you purchased recently and never received!
     
  15. Ultimaholic

    Ultimaholic Adventurer

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    Calm down everybody.... keep calm. Have a little faith!

    You will be reissued codes for every DAoC gametime code you have purchased thus far!

    Thanks for shopping, come again!
     
  16. Tjalle

    Tjalle Grand Inquisitor
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    Doesn´t make them less shady though.
     
  17. morPR

    morPR PRmeister
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    What are you talking about, Willis?

    Sorry. Old joke. But, really you're kinda wrong about it being impossible to run out of a "virtual inventory" ... Codes have to be the hottest selling concept of this modern world.

    It's like they print out these paper cards and sell them at Walmart or wherever. Want minutes on your phone? Buy a card. Want to play a month or two on a game? Buy a card.

    You buy the card, scratch off the silverish stuff on it that reveals the holy code on it, enter that on the internet or whatever, then toss the code card in the trash.

    But it must be more complicated than everyone is making it sound. I have no idea how they generate the things, but they also need the software available that is capable of recognizing the code has been used before and is invalid.

    Personally if they say "we will have the issue resolved tomorrow," that's really freaking great! In fact, it's kinda amazing in away!!!

    One time I bought the second volume of the Hobbit trilogy on bluray. It came with an ultraviolet code for a digital version. I accidentally rendered the code I had invalid and customer service just basically told me I was SOL and sorta tried to con me into buying a HD version for 14.99. I could prove I bought the darn thing, but the guy didn't care.

    As for other virtual items like tokens, is it possible to run out? ... Well, considering everything you buy on Origin Store has a randomized code thingie attached t o it which you have to register... I'm surprised this doesn't happen more often. :D
     
  18. Lythos-

    Lythos- Lore Keeper
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    Origin is STILL selling them.

    I'm SO past my breaking point with lag, the rag tag account management, the idiotic people that run the Origin store and feeling like I'm in a supporting role in Slumdog Millionaire II when I try to get support.

    :grrr:
     
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  19. Zynia

    Zynia Lore Master
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    So.. if we bought game times.. got codes and they worked.. we're good?
     
  20. Nexus

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    [​IMG]


    Not that old a joke, I hope.

    Now as to the game time codes, Mesanna has addressed it, said they know there is an issue and they'll be fixing it ASAP!.
     
  21. LetheGL

    LetheGL Seasoned Veteran
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    It's tomorrow, is it fixed ( I need a code.... )?? The page on the Origin store shows the codes for sale with no notice about any issues fixed or otherwise. Do I need to purchase something, lose my money and then deal with incompetent customer support as per usual?
     
  22. BeaIank

    BeaIank Babbling Loonie
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    I bought one yesterday before they announced that there was a problem.
    There is no sign of my code as of now and my order is still at processing status.

    I would wait a bit more before doing so.
     
    LetheGL likes this.
  23. LetheGL

    LetheGL Seasoned Veteran
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    Thanks Bealank
     
  24. BeaIank

    BeaIank Babbling Loonie
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    72 hours since I ordered that code, and no code as of yet...
    I wonder if this is getting fixed.
     
  25. Uriah Heep

    Uriah Heep Crazed Zealot
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    I'm sure this issue was resolved yesterday...cause we were told it would be :lie:
     
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  26. DJAd

    DJAd Stratics Legend
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    30 day codes are still showing on the store. Fixed or not?
     
  27. Beldin Brightaxe

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    Yes, it would be nice to hear an official announcement about this.
     
  28. Lorddog

    Lorddog Crazed Zealot
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    why would you ever buy 1 month code?
     
  29. xX~Cobalt Bones~Xx

    xX~Cobalt Bones~Xx Adventurer

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    is this fixed yet?
     
  30. xX~Cobalt Bones~Xx

    xX~Cobalt Bones~Xx Adventurer

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    many people buy them to see what UO is like after break. i think some buy to just keep house up too.
     
  31. MedeaDF

    MedeaDF Seasoned Veteran
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    Once in a while I re-activate an old account to do some shard-shield transferring...
     
  32. BeaIank

    BeaIank Babbling Loonie
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    I just got the codes for the items I ordered (x-fer token, 10 uses forged metal, legacy token), but there is still no sign of my one month game time code...
     
  33. Samuel_AD

    Samuel_AD Visitor

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    My account 30 days code, get on origin, still not working. What now ?
     
  34. Zeke

    Zeke Lore Keeper
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    I bought a 30 day code yesterday and it worked fine. I copied and pasted the code from the web page before I even checked my email.
     
    Flutter and sablestorm like this.
  35. Poo

    Poo The Grandest of the PooBah’s
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    i picked up 3 yesterday from the store and put them on 3 different accounts - all worked fine.
     
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  36. BeaIank

    BeaIank Babbling Loonie
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    The one I ordered on the 31st is yet to be delivered, but the one I bought yesterday worked like a charm.
     
  37. Tyrtle

    Tyrtle Adventurer
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    I just bought 2 30 day codes today and both worked fine.
     
  38. BeaIank

    BeaIank Babbling Loonie
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    Well, 8 days later and I managed to get a refund for my purchase that was stuck on processing.
    If you bought codes that weren't delivered on the 30th or the 31st, try contacting the Origin support to get a refund issued.
     
  39. DJAd

    DJAd Stratics Legend
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    I need to add game time to an account now. Is it safe to buy a 30 day yet?

    As usual f**k all update from the dev team about this.
     
  40. BeaIank

    BeaIank Babbling Loonie
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    Yes, it is safe to buy new 30 days gametime codes now.
     
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  41. DJAd

    DJAd Stratics Legend
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    Yep I just got an email back form the dark lady herself saying they are back in action. :thumbsup:
     
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  42. Samuel_AD

    Samuel_AD Visitor

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    I'm trying to retrieve a code "already used" who sent me the origin day 28/03.

    Already sent photos, and all .... After all the investigated process, Uo Support responded to me to send the account name for them redeem the code 30 days.

    Waiting, and Waiting..... They simply stopped responding my e-mail, about 6 days ago..
     
  43. AtlanticRealtor

    AtlanticRealtor ICQ 647752375
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    I dont think the support@ email is working, because I sent over 10 emails and never got 1 single answer, not even the auto response
     
  44. Samuel_AD

    Samuel_AD Visitor

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    i got a answer today. problem solved
     
  45. Lord Frodo

    Lord Frodo Grand Poobah
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    Isn't it so great that Broadsword(UO) updated us on this or that Stratics reached out to Broadsword(UO) to get an update.