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UO Community Manager

Discussion in 'UHall' started by Nimuaq, Mar 31, 2011.

  1. Nimuaq

    Nimuaq Lore Master
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    This post is aimed only to understand how the community team works. I'm quite enthusiastic about the game and I also dont find the posts fair which criticize developers too harshly on works in progress.

    We dont have a community manager or community coordinator, have we? We all pretend that we have, they're listed on credits under community after all, but we only have few people who post publish notes and news.

    I've recently posted something about Mesanna being our only community manager. When we have an important issue or question, we first pm to Mesanna, not Rowland Cox (Community Lead) or James Nichols (Community Coordinator). I know we had great community managers in the past, but my question is, in which way the current team members listed under Community help us more than Mesanna?

    If you read this blog post, you'll understand why our community manager is in fact Mesanna, since these are the things she's actively doing (as well as being an Associate Producer).

    I also think while Petra is not working for Mythic, she's more towards the role of a community manager than the ones listed under community. I'm not proposing any change, I just want to understand if my view above reflects the truth and I'll also be glad if someone can tell me why it doesnt.
     
  2. Taylor

    Taylor Former Stratics CEO (2011-2014)
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    Technically speaking, James is meant to be the Community Coordinator. I'm happy that Mesanna is willing to be flexible and responsive, though.

    Also, Petra can never receive too much praise. That lady works harder as a Stratics volunteer than I do at my full-time job.
     
  3. HD2300

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    James Nichols is no longer with Mythic. He left a bit more than a month ago to Rift.

    I think Cal is the PR/Community Guy and Messana calls the shots even though the titles are different.
     
  4. hungry4knowhow

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    This. Anyone who watched the Video HOC can clearly see this.
     
  5. Storm

    Storm UO Forum Moderator
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    I second this their is so much behind the scenes that this lady does or coordinates it would amaze people !

    she is the bomb!!
     
  6. popps

    popps Always Present
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    Does anyone know how large the current full time team is for Ultima Online ?
    How many people ?

    I mean people only working on Ultima Online, not sharing their working day with other games also.
     
  7. Woodsman

    Woodsman Guest

    You'd probably have to look at the credits for Stygian and then work out who all was laid off or moved to other games and go from there.
     
  8. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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  9. Nimuaq

    Nimuaq Lore Master
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    You're right, it seems he is the new assistant community manager for RIFT: Rift Junkies Introduces New RIFT Assistant Community Manager - RiftJunkies.com - An Official Rift: Planes of Telara Fansite

    Only 26 days before the above interview:

    So we have Rowland Cox and Kai Schober now. I wonder if Mark Steelman left too, he hasnt visited the forums for more than a month now.
     
  10. Taylor

    Taylor Former Stratics CEO (2011-2014)
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    I see. Interesting.

    *strokes air beard*
     
  11. Woodsman

    Woodsman Guest

    That's actually not a very good sign at all if they don't even bother replacing him and don't really care about the website. I know they don't care about the website, but for him to have publicly acknowledged that they don't care about it is another thing all together.

    Every well managed and well supported MMO cares about their website. BioWare has enough people devoted to their other games' websites that they could probably spare somebody to spend a few weeks working on UO and DAOC websites. Oh wait, it's BioWare, the group that has an official forum for a 15 year old DOS game and for Warhammer, but isn't willing to support an official forum for Camelot and UO - actual titles that are still making them money.

    Stratics, UOGuide and UOForums really are carrying the weight of supporting UO.
     
  12. Sevin0oo0

    Sevin0oo0 Guest

    That's probably Zero, unless you honestly think a lone rag-tag group of barely surviving coders and artists can work 40hrs @wk to produce what's been released.

    It also makes better use of purchased software licenses if they can be used on many products, reduces redundancy of manpower, and keeps them busy.
    Even tho Cal's title says "UO" Producer, you think he just works on UO all day? He hasn't coded in years. We've already seen his expertise in spreadsheets, so he probably isn't doing that - maybe he just gets beer for that kid?
     
  13. AirmidCecht

    AirmidCecht twitch.tv/airmid
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    That's not entirely how I see it. It's the developers that carry the weight of supporting UO with always updating our game and interacting with the community. It's the fansites that support the community to do so. It is true that they all feed off each other so when one is lacking on either part the players suffer.

    Rarely do you see a post in an official way from gaming titles when someone takes their leave. I was actually pleased to see that for Jeremy when she left as CM. Some of us still keep in touch after they move on and I am happy for Chrissay at EVE and James at Rift and Andy at NC Soft. Updates have not stopped, Kai and Rowland have carried on but we do feel a presence is lacking, of course.

    On our end at Stratics, we've upped our communication and highlighting key issues not just from uhall but our other forums as well. We have a great team of volunteers that have a pulse on what's going on and can wave orange sticks. It is as much a joint team effort over there with filling in and taking care of what needs done. Cal posted directly to the Oceania players because he is invested as much as Mesanna with our events and content or Derek with stability issues, ect. I do hope UO is given a dedicated Community Manager again but in the meantime I think Rowland and Kai are just as much a part of that team as anyone.
     
  14. Woodsman

    Woodsman Guest

    The problem is that a person who is interested in a new game is going to visit the official site.
     
  15. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    Because of my extensive online experience on both sides of the veil I can also confirm that after bring gone from uo "innocently" (did NOT profit from UO or anything related, did NOT enjoy any e-status) there is much improvement to be done on that particular aspect of communication.

    When I came to WoW forums I realised how much ridiculously "corporative" it was but at least every legitimate question was duely answered, we felt like someone was on the other end organising those things.

    Of course now for UO, the motivation level to invest in such an endeavor is lower, because the game is older and there is seemingly no real hope.

    Well, that should also be part of the community leader's role, to preserve the hopes and aim high. (this includes meta-moderating, those trolls eat a good part of your monthly allocation of "brain food")