have 35 years experience in playing rpgs. I began with D&D, and have played complex rpgs like Rolemaster & Champions. I have spent hours rolling up s single character and have experienced rpg combat during which a single short battle could take many hours to resolve. I played my first computer game in 1984. I have played UO since 2000. I have also played WOW, and have several 80th level characters. Given my experience, I feel reasonably qualified to judge the complexity of a game. I recently came back to UO after a long hiatus playing WOW. I contemplating canceling my UO accounts several times, but the thought of my lovely houses kept them alive. From the first moment I entered UO, I loved it but found it frustrating. I had the feeling of walking into a long & incomprehensible conversation. Now coming back, I still feel that way. There is so much a new player doesn't know and is hard to find out. I find Haven considerably less helpful than the WOW starter areas, which gently ease you into the game, and have convenient hover text over key objects wiht "What is this?" I might add that reading "There will be no deaths this year..." is not reassuring when logging in. It did however make me feel glad I wasn't playing last Halloween. As an example of how screwed up the UO can be, when I returned I decided to create an archer. The system actually let me create a character that didn't have the strength to use a bow. Imagine how this will affect a new, inexperienced player. Combat: Make the targeting easier. It can be impossible to pull the targeting bar quickly enough to kill a monster--and targeting a fast moving critter like a slith is impossible without it. Did I mention that until some kindly player told us about targeting bars, macros, and the spell bar, we died like flies? We learned this after we left the starter area. Ok so we upgraded to the Abyss. The upgrade was a rotten experience. Another thing that could cost customers. So I decided to make baskets and some stains. I finally managed to get all the ingredients I need. It took 3 characters and 8 weeks due to time considerations. My mage, my tinker and my alchemist were all involved. It bothers me that it took so long make a simpler container and something to dye an object a pretty color. I still can't figure out exactly what I can dye, and what dyes turn what objects different colors. I found the lists provided less than helpful.The armor dye chart was useless to me since my characters where leather, and I wasn't interested in dying armor. So I can make stains, but due to lack of info don't know what colors to make or even what the results will be. Same thing with crafting. The difficulty is mind boggling. 100 rock to make a gargoyle bed? I failed making the first bed with a +26 masonry bonus and lost 35 rock. I also don't know what the bed will look like in other colors. Once again some info would be useful. Failing on making a stone table? It's deco for heavens sake, not some rule the world pvp or pvm item. We still haven't figured out how get into the Abyss. While I can understand the philosophy of "We would like you to explore the game and find these things out." however being incredibly busy, I thought that the rat in maze approach to get to the new area was insulting after we paid for the upgrade. Especially since the upgrade didn't even bother to tell you how to get an existing character to Ter Mur. I would up using a rune that someone left at Luna bank. Please accept the fact that many players have busy lives, and the "explore and find out" is frustrating to someone who has limited time. As is the "I guess I'll have to look this up an Stratics to figure out how this works" is equally frustrating. Doesn't it bother anyone at EA, that after the customer paid for the upgrade, the customer has to go to someone else's website to figure out how to get to the new area? I've tried 1 Ter Mur quest to date. I almost don't want to bother with the other quests because I am assuming it will involve looking more stuff up again or stuff I don't understand. Bad attitude I know, but given that I seem to spend more time on Stratics trying to figure out how UO works than playing the game, it is how I feel.