1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

UO Master Account: Switching Email Addresses

Discussion in 'Account Management FAQ and Info' started by Obsidian, Aug 26, 2012.

  1. Obsidian

    Obsidian UO Forum Moderator
    Moderator Professional Premium Wiki Moderator Stratics Veteran Campaign Supporter

    Joined:
    May 21, 2008
    Messages:
    3,143
    Likes Received:
    780
    I recently moved. My UO master account was tied to an email address that no longer exists. I can still log into my master account no problem. When I went to change my account email address to the new one, it said there was already an Origin account tied to the new email address. I know I have purchased codes using the new email address previously. The system must think it is a separate Origin account.

    Is there anyway to get the system to take the new email address? Or do I need to contact support? If support is required, what is the right way to contact Mythic? I remember hearing that you don't want to use the EA support system.

    Thanks for your help!
     
  2. Dropixel

    Dropixel EA Community Rep
    VIP

    Joined:
    Apr 9, 2012
    Messages:
    34
    Likes Received:
    42
    Have you tried tying the Mythic account to the EA master account under the new address? If you have two separate EA Origin master accounts and the new e-mail address your trying to update is used by another EA Origin account, you will have to merge them into one. However, it gets confusing when comparing Mythic and Origin accounts and I can't give you an accurate answer unless I look up the accounts in question. You may want to send an e-mail to [email protected] from the new e-mail address. Then, in that e-mail, explain the issue and give them the info and secret word that is associated with the account that has the old e-mail address.
     
  • About Us

    Stratics is the oldest continually running MMORPG Fansite on the Internet. Founded in 1997 Stratics has served the Ultima Online Community for 18 years. We strive to provide the most complete social experience for Ultima Online players.
  • Subscribe Now!

    Want to provide Continual Support? Subscribe and gain additional benefits as a patron of Stratics.com!
    Subscribe Now!

    Stratics Professional Accounts feature the following advantages:

    • Ad-Free Browsing of our Forums
    • Upload a custom Profile Cover
    • Unlimited media upload storage space
    • Use of the theme styler
    • Ability to collapse the sidebar
    • Premium background themes to choose from
    • Access to additional features of the Classifieds System
    • Ability to Customize Your User Title
    • No Post Delays
    • Additional Signature Allowances:
    • Special Professional Banner Display with your Account
    • PM Allowance Upgrade
    • Additional Thread Allowances
  • Support Us!

    Don't feel like subscribing? Donations to benefit the further development of Stratics and for purchase and inclusion of additional features are always welcome.

    Donate to us!