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upgrade codes?

Discussion in 'UHall' started by Zero, Aug 28, 2011.

  1. Zero

    Zero Adventurer
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    Hi guys,

    I've returned to UO and decided i want the Stygian Abyss upgrade and a 7th character. So i've bought them at the UO game Code Store.

    Question is: when the heck are those codes delivered to your inbox? I've been waiting for them for 4 hours now. Isn't this an instant thing?

    I need to burn some midnight oil on that Abyss before monday morning hits.

    Yours eagerly,

    Zero
     
  2. Tazar

    Tazar Guest

    They should be delivered virtually immediately. Check your spam/junk mail folder.
     
  3. Zero

    Zero Adventurer
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    I was afraid of that answer. They're not in my junkmail.

    O man. Now what?
     
  4. CrazyLemons

    CrazyLemons Journeyman
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    Contact Code Store support?
     
  5. Zero

    Zero Adventurer
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    It's happening now, i needs my Ultima.
     
  6. Tazar

    Tazar Guest

    On the game code website - go to help in the upper right corner - then the contact option.

    You may also be able to get help calling the EA Customer Service number (866) 543 - 5435.
     
  7. Zero

    Zero Adventurer
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    well,

    i'm in a 38 minute redirected help queue. the first guy i've talked to from EA support said that he knew about an issue with codes. so if any one else finds himself waiting, it's not us, it's them.

    fingers crossed.
     
  8. Zero

    Zero Adventurer
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    38 minutes turned out to be 60 minutes and then this:

    Status: Canceled
    There are no advisors available to chat with you right now. Please try again later.

    Now, where's my expansion?
     
  9. Tazar

    Tazar Guest

    Ouch.

    You might try the EA Online Support... support.ea.com Not sure if they can help or not, but might be worth trying.
     
  10. Zero

    Zero Adventurer
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    that is where this happened.

    now waiting close to an hour for the second time :)

    BUT! i've been assured by the 1st level helper that there will be an actual person at the end if this wait. a level 2 helper, very well equiped.

    We will see about that... ;-)
     
  11. Warpig Inc

    Warpig Inc Babbling Loonie
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    If ya can, check to see if you had been even billed. If you have.....

    650-628-1001 #1 of choices

    If you hear metal music your on the right track
     
  12. Zero

    Zero Adventurer
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    well, it took hours but they finally copy pasted the codes to a chat window :)

    thanks for the help!

    And see you in the Abyss......