Ok i need to vent a little about EA/ORIGIN/GM on Monday 5th I order the Rustic Theme Pack (RTP) I then loged in the game with my serial number and went to the (Promotional Code) I put my number in and i got a deed in my pack for the Raised Garden Bed. so now I go to place my garden bed, and get a message that i need to have RTP (see figure 1). so i log back in the Origon. and find a live chat. and tell them that i put the S/N in and got the deed for the garden bed. so thay tell me i need to page a GM, so off to talk to a GM I go. the GM took about 5min. *wow not bad*. now i tell the GM about putting the S/N and getting the deed and I can't use it. he tells me that i need to call this number. (see figure 2) I call the number the GM gives me. and tell them about getting the RTP and talking to the Live chat and then talking to the GM. the guys on the phone tells me that it is not them and i need to tell the GM it is a in-game problem. so back to the game I go. It take the GM about 5min again. and I start telling them about getting the RTP and how i got the deed. and about talking to a GM. also told them about calling. and how that person told me to tell the GM that it is an in-game problem. The GM tells me that i need to call that number again. (see Figure 3) after talking a bit about the message i get when i click on the deed. so back to the phone Now I have someone on the phone. and tell them about all the running around I been doing. he starts telling me that I need to talk to a GM. I tell him that the GM told me theres nothing in game he can do. so the guy on the phone tells me he is a supervisor and he will look in to this. and puts me on hold. he comes back and ask me some more questons, then puts me on hold again. now he comes back and tells me that the CCD is in pending. and call them back in a day. so the next day i check my bank and it's not in pending. so i log in to the game and try the deed again. and still get a message telling me that i need the RTP so I think to my self I better give it one more day. the next day I try the deed again and still the same. so i call the phone number again. and tell them that it's not in pending. and thay look in to it. and don't know whats going on. and have to send it to a higher department. and that I will get a phone call or someone will e-mail me. that same day, I get a e-mail telling me thay haven't heard from me in a while and the case will be closed and to click on the link to review the details. so I go to click on the link and it doesn't work... OMG ... (see figure 4) so i log in to Origin and find my way to my case files and there is a place to leave notes. so I tell then the link doesn't work and that the problem still is not fixed. now I go to click on "add note". and nothing happens to my text, the text is still there. so i click on it 5 more times still nothing. well so much for that. the next day i log in again and try the deed. still get the same message, I then log in to Origin, and check my case file. it's still opened. so much later in the day I get a e-mail telling me I need to put the S/N-code in the Promotional Code. so thinking thay reset the code I copy and pasted the number in. and it tells me that the code is been used (see figure 5 & 6) now today is a hole new day. WISH ME LUCK going on 6days now. and today is saturday. hmmm hope there open on saturday.