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[WAR Herald] Billing Issues - Update 4/9/10

Discussion in 'Warhammer News' started by Skycapp, Apr 9, 2010.

  1. Skycapp

    Skycapp Slightly Crazed
    Stratics Veteran

    May 11, 2008
    Likes Received:
    .htmtableborders, .htmtableborders td, .htmtableborders th {border : 1px dashed lightgrey ! important;}html, body { border: 0px; } body { background-color: #ffffff; } img, hr { cursor: default } body {font-family: tahoma; font-size: 10pt; color:#000000; background:#FFFFFF;}Greetings,

    As you may be aware, recently some customer accounts were billed multiple times unintentionally. We regret any difficulty this event may have caused you, and we remain dedicated to resolving the issue with our vendors and customers.

    As of now we have received confirmation that the charges have been reversed. Depending on your financial institution and when they deposit the refunded charges back to your account it may take up to 3 business days for this refund to be reflected in your statement. To ensure a fast resolution we recommend you contact your financial institution first. For additional information on what you can do and how to seek additional assistance see this post.

    We have received some reports that customers are seeing charges appear on their accounts today. This is not due to a reoccurrence of the problem but simply a reflection of the delayed reporting at some financial institutions.

    Please be assured that your personal information has not been compromised nor were Mythic's security systems breached. These charges were the result of a billing error and while unfortunate, unrelated to the rest of your account. We are working diligently to rectify the situation and we remain committed to continued improvement of our account and game services. Your trust, security, and satisfaction is the keystone that makes this possible.

    Importantly, we want to make this right. If you have been financially affected by this billing error in a way we don't know about, please tell us by calling 650-628-1001 during our hours of operation, which are 10:00 AM EDT - 10:00 PM EDT, 7 days a week.

    Thanks for playing - we'll see you on the battlefield,
    The Mythic Entertainment Team