With the upcoming festival, many of us will be x-sharding what may be our main characters to the festival. If you x-shard the character that is on your house sign, there is a good chance that (until EA fixes this) that you will no longer be able to customize your home. This bled onto every character and I couldn't customize the house with any of the characters on the account. It's like because it no longer recognized the owner (Assia), it didn't recognize the others either. Before anyone freaks totally out... this was only for customization... in all other regards I could access it as a normal house owner. I just finished with this nightmare. I don't know if they'll find an easier way of fixing it, but for me the GM (who was very nice and patient) had to transfer the house to me again. That meant I had to remove all my vendors and gold and store it. Luckily the GM was very strong and could hold what I couldn't fit in my house. Two hours to remove the vendors and gold and then another two hours just to store the items the gm held on alternates and banks (and a vendor for the gold). I have no idea how long it is going to take me to put my vendors back up, but it'll probably be at least 6 hours in game. Assia won't be going to the festival, but my character Malekai will be there. Assia is stuck on Atlantic until they fix this. Be safe folks and I hope none of you have to endure the headache I did.