I have noticed a post where a player losing a pet in Shame mentions paging for a Game Master and getting in-game assistance quite fastly. Of course that is music to the ears of a player, and very good news..... My question is, whether this was a one of a kind coincidence or whether players are actually getting their pages fastly answered and receiving in-game customer assistance within reasonable time from paging. My personal experience from a few months back was horrible. I was hit by the ship rune bug and could not locate my ship. I paged every day for almost a week, refreshing my page at server up from maintainance and never got any in-game assistance, not even a message from a Game Master. Eventually I was lucky enough to bump into my ship by myself before it decayed but I was widely upset by the lack of in-game assistance I experienced in my case. Anyone else can offer their recent experience with in-game customer assistance ? Is the service now more efficient and better functioning ? Trying to understand if anything was changed to it recently. Thank you very much.