After what I went through I think we can definately say Customer Service is broken/nerfed/hosed (fill in your favorite adjective). What do you think it would take to fix it? Aside from a case of Fleets and the Sam's Club size bottle of tylenol..LOL J/K Seriously I think the GM system needs a complete over haul,IMHO. Let's here some ideas, suggestions, etc, etc. So start posting your ideas!!!