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Who hell is in charge of billing??

Discussion in 'UHall' started by Metalstorm, Nov 8, 2010.

  1. Metalstorm

    Metalstorm Seasoned Veteran
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    Hello EA/Mythic, could you please get a handle on your billing department.

    I purchased 6 months of game time from the EA store just a couple days ago.

    I was credited for only 3 months.

    I sent an email asking if this could be fixed.

    I got no response.

    I just checked my acct to see if it was corrected and saw that I now have ZERO credit.
    MY ACCT IS SUSPENDED!!!!

    WTF??????!


    Does anyone know an email address to get in touch with these guys.
    Their website question thing-a-ma jig is sorely lacking.
     
  2. Fat Midnight

    Fat Midnight Visitor

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    Do not be worried, I have been told a Nigerian Prince has taken charge of the matter.
     
  3. Xanth de Orlig

    Xanth de Orlig Journeyman
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    You can try this, should still work ...

    i've always had better chances on the phone, believe it or not ... worth a shot ?

    EA Customer Support
    866-543-5435
     
  4. Metalstorm

    Metalstorm Seasoned Veteran
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    Thanks for the number. I will give them a call.

    It should be a lot quicker than waiting for that Nigerian Prince :)
     
  5. Lady Storm

    Lady Storm Crazed Zealot
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    Exactly call them be polite and you will get help.

    The system at times goes haywire... more times then the average uo player likes!!

    Good luck
     
  6. Umfufu

    Umfufu Journeyman
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    I just bought a code ...

    It wasn't automatlicly applied, I recieved a mail with the code a few minutes after I confirmed purchase.
    I applied and all is added.

    Maybe you recieved the code by mail too ?

    Once I missed a mail because it was routed to my junkmail box .. you can check this aswell.
     
  7. jack flash uk

    jack flash uk Crazed Zealot
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    sounds like a job for Cal Mythic to get his teeth into, send him a PM he will reply, very reassuring when i have issues like yours
     
  8. Aurelius

    Aurelius Babbling Loonie
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    That seems not to be the problem to OP describes, but it's exactly my experience of ordering 6 months gametime from UOGamecodes yesterday.

    In the past (not including their recent fit of stupidity when they stopped accepting my credit card for a few days) buying 3 months gametime worked smoothly, it got automatically applied to the UO account, and I got a confirmation email for the purchase and then another confirming my 'return to Britannia' with the gametime just purchased - bit silly since the account was never out of game time, therefore I never 'left' so a return was impossible, but still, the process did mostly what it was meant to do.

    However, since they now offer 6 months gametime on the site, I bought that instead - and although the initial confirmation is the same format, telling me 'the code will be applied to the account', I noticed the second email I was expecting never arrived. Sure enough, the code sent to me had not been applied to the account, and once I did that manually everything seems OK.

    But here's the thing ... if the whole point of tying the UOGamecodes purchase system to your UO account is for 'security', how come I get sent a code that is not being used automatically against the account? I suspect that the code I got was perfectly valid if applied to ANY account - which sort of defeats the point of the link between the UOGamecodes and account management servers.....
     
  9. Umfufu

    Umfufu Journeyman
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    Right ... I did misunderstood the OP ... sorry bout that.
     
  10. Mapper

    Mapper Crazed Zealot
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    It is indeed, I bought two codes logged into the site on Account A, And applied the codes to Accounts A and B. :)
     
  11. Sevin0oo0

    Sevin0oo0 Guest

    I think WoW quietly bought UOGamecodes, so they could sabotage the booster release and wreck UO's player base.
     
  12. Aurelius

    Aurelius Babbling Loonie
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    Interesting theory, but it falls down since to consider doing that they'd have to think the UO playerbase at least a minor threat to their domination of the market....
     
  13. Babble

    Babble Guest

    hehe and I always thought EA could manage to fubar their systems on their own
    :p
     
  14. Metalstorm

    Metalstorm Seasoned Veteran
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    OK, first my apologies to EA.

    The problem wasn't them. The problem is my computer is a wee bit corrupted and e-mails don't show all content.

    Looking at my e-mail receipt via regular program there is no code showing.
    Looking at the receipt via my ISP's website there a code showing.


    The thing is that I wasn't expecting a code so I had no idea it was missing.
    I've always bought the 90 day time and there was never a code involved. It just insta credited to my acct.

    I got an email today from EA saying that the code wasn't applied and they included the code for me in the e-mail.

    Anyway I'm going to uninstall and reinstall my e-mail program (after doing a nice long scan) to avoid future embarrasment.

    And again, my apologies to EA/Mythic and thank you for contacting me :)