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Why are GM's so useless?

Discussion in 'UO Spiels N Rants' started by UODJ, Feb 22, 2010.

  1. UODJ

    UODJ Adventurer

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    Is it me or are they getting worse?

    What a great job to have. 8 hours a day tapping a single button to fire off a 'sorry I can't help. Please refer to the database'

    You don't even have to have a canned response that even comes close to the problem in question. Just pick one. Doesn't matter.


    Hey Devs, you keep claiming a customer service priority. DO SOMETHING ABOUT YOUR GM'S.


    /rant
     
  2. Viper09

    Viper09 Grand Poobah
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    Well, what was the problem?

    There is a long list of things GMs can't actually do. They are not all powerful and they are not able to alter the server, etc.

     
  3. Restroom Cowboy

    Restroom Cowboy Visitor

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    Maybe you should learn how to properly page?
     
  4. Viper09

    Viper09 Grand Poobah
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    There really does need to be a sticky on tips for how to page a GM...for those who don't think their wording thoroughly enough before paging.
     
  5. Restroom Cowboy

    Restroom Cowboy Visitor

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    nah...thats too easy. :)
     
  6. Coragin

    Coragin Guest

    Must I point out the obvious here? lol
     
  7. Viper09

    Viper09 Grand Poobah
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    Tis a good thing they don't use their time to answer questions. Otherwise the wait time would be even longer. Questions are what the play-guide, forums, friends, other players, etc are for.
     
  8. Coragin

    Coragin Guest

    Examples of questions...

    1. Can you please move me off of this tile in Fel? Im stuck
    2. My toon is bugged and I cant use any skills at all, will you please fix it?
    3. Another player is currently exploiting a bug to kill Slasher of Veils solo with no danger to himself. Could you please come investigate?
    4. I cannot get out of my house and am stuck under the floor. Would you please come move me?
    5. I said "Check 1,000,000" and 125 were placed in my bank. Can I keep them?
    6. I would like to use "X" program I found on the web, is it legal? If you do not answer I will assume it is.
     
  9. Viper09

    Viper09 Grand Poobah
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    Lol, lets look at that quote again:

    1-4 are not questions to be answered. Those are requests to fix problems and report players. That is what GMs are there to do.

    Numbers 5 is essentially reporting a bug and will be addressed as such. As obviously it is a bug where you asked for one check and get a multiple amount of them.

    Number 6 will get a canned message as UO.COM has a page specially for that question.

    By questions they mean: "How do I get runics?," "how to I raise my skill at 80?," and "how does this skill work?" and of course, your Number 6. They are your basic ask/answer inquires about game-play, related, etc.

    Requests are asking for assistance for fixing problems, bugs, and related. Such as being stuck, bug in stats, items being stuck, exploits, reporting players, and so on.
     
  10. Lady_Mina

    Lady_Mina Guest

    just post 'hi , i have a problem' maybe that will get their attention.

    Lol

    I usualy get canned responses aswell..i checked their database and it did NOT provide me with an answer.

    Those who did help send you a feedback link that doesn't even work...thank god for them cause how many would select 'your service sucks' if they could.
     
  11. I hate GM's...I got stuck at Stygian Dragon due to him teleporting me to him and I just couldn't move...Anywho I page a GM telling him I am Physically stuck and don't want to help stuck out of this after I placed the keys down. I get a response saying...We have checked on your situation and see that your not physically stuck and you should ask a player or search vendors to help you with your situation.
     
  12. Raconteur

    Raconteur Guest

    UO has GM's? Ive yet to see one, probably because I fall asleep while waiting.
     
  13. There is obviously a lot GM's are incapable of doing, but there sure as hell is a lot they could do, and if they can't they need to be trained to do so.

    We are paying EA for a lack of customer service, and I feel like I have NEVER gotten my moneys worth when it comes to UO's customer service.

    Every time I have ever paged a GM, regardless of what the issue is, they just forward me a link to the "knowledge base" which is minimally useful, and rarely helpful to the situation that *could* be resolved by a GM.

    Yeah yeah, the GM's aren't just GM's in UO, etc. etc. But this is OUR game, and we are paying money to be neglected basically.

    THANKS EA!
     
  14. Tiny Dancer

    Tiny Dancer Seasoned Veteran
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    I have found if you are specific with your issue and you tell them that the database did not help you they will generally answer you ingame... not always but usually. I got two to respond to me in about 30 mins last week due to needing something I broke in my house removed so I could go into customize mode.
     
  15. LordDrago

    LordDrago Certifiable
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    QFT :)

    The one time I received a canned response, I went back and looked at my request. To me it said what I wanted it to say, but to someone not already aware of my specific situation, it could easily have been read in such a way that what I was asking for was not (and should not have been) supported.
     
  16. Kiminality

    Kiminality Guest

    Similarly, the only time I've ever received a canned response was when I got stuck somewhere. As sometimes happens, I had to type the nature of my "stuckness" or what have you for a GM.
    I thought a GM fixed me, because I got popped out of the hole, but the page stayed open. An hour or something later, I got a canned message.
    All other times, they've been most helpful.
     
  17. Scratch

    Scratch Guest

    the following three pages all received the same " canned message" :

    1. I have drank all my pepsi and the can is empty, please help me find a store to buy another one.

    2. I have not changed my uo undies in over 11yrs, please send me a clean pair incase i get sent to the uo hospital tonite.

    3. Has anyone seen Waldo?

    It is obvious that gms as you call them dont even fire that canned message button, but instead a computer program with poor programming (not that ea has ever been good at it) that cant read the pages correctly and can not discern one post from the next......

    give up on the gms are useless threads already....gms simply dont exist and are a figment of your imagination.
     
  18. o2bavr6

    o2bavr6 Slightly Crazed
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    It's for the same reason families are alike. It has to do with genetics.

    In this case since the Devs are so useless it only makes sense that the GM's are useless as well.

    Apple never falls far from the tree.
     
  19. ronxj6

    ronxj6 Guest

    You could not be more correct! I had a problem where my pack animals did not make my last cross shard!. All the GM"S gould say was they can't do anything about lost items. My items are not lost, they are still on the other shard. OH aand I can't even waste 2 more x-shard tokens to get them back until tomorrow because of the 1 day wait period between x-sharding. There has to be atleast 1 GM who is not useless. Haven't found one yet though LOL
     
  20. RawHeadRex

    RawHeadRex Slightly Crazed
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    You GM's are GREAT !

    Most underappreciated people in the game and they do so much.

    Don't go changin' ... :)
     
  21. Lura

    Lura Guest

    Funny. I've had to page the GMs three times since Mondain's Legacy came out, and each time, I got a human response, and the GM actually helped me with my problem. They were polite and actually rather cheeful.
     
  22. KalVasTENKI

    KalVasTENKI Babbling Loonie
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    Scripter / HaXXor detected. :lol:
     
  23. RawHeadRex

    RawHeadRex Slightly Crazed
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    nah, not my style... plus something tells me even that wouldn't help me. :lol:
    i was just trying to balance out the thread with some positive vibes.
     
  24. KalVasTENKI

    KalVasTENKI Babbling Loonie
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    Haha yeah I was just joking about :)

    Good vibes brah. :grouphug:
     
  25. Theres not been one spotted since 23rd April 1999,

    On a more serious note, we probably dont see them anymore because there all too busy beating down nubs in fel :D
     
  26. Who paid you? Can i get in?
     
  27. Nexus

    Nexus Site Support
    Administrator Professional Wiki Moderator Stratics Veteran Stratics Legend Campaign Patron

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    You know I used to complain about GM's. Not all I've had times where they showed up visible and helped me out, other times they'll just do the private chat bit, and the only time I've ever gotten a canned response was when paging on players for scripting, and I don't page on just anyone. I always give them the infamous lethal poison dagger test first. But there is one thing I realize that many don't. UO Doesn't have a dedicated GM Staff, they are shared with other EA/Mythic titles, I know DAoC at the least. When you have a small staff trying to keep up with all the rules and mechanics of multiple games it's easy to see where in some cases they simply do not know. Though I will give you the cases where it's obvious they didn't even take the time to investigate like with the poster that got stuck at the Stygian Dragon...