Tonight I was in a rather good mood so I treated myself to one of those new fangled Kings Collection codes. Went to my account management page and put the code in with no problems. Logged in game and it wouldn't take my code. "Invalid code" it said. Good mood is fading... Tried a different character. Still no good. Pouted. Complained to guildmates and friends on ICQ. Paged a GM. GM Jolvan showed up within half an hour (I thought I would be waiting all night). Patiently waited while I found the right key to talk to the GM. (I can never find the key) Start to panic because I don't want him/her to leave. Don't you know the most cheerful person working at midnight/one/two AM (in your time zone) is now chatting with me about the codes?! Apparently the codes are being sent formatted incorrectly. They need to be put in as 6characters-5characters-5characters-5characters-5characters. Instead my code was sent 4-4-4-4-4-4-2. For future reference if they don't fix it soon, try reformatting your letters/numbers to 6-5-5-5-5. The GM was prompt, extremely friendly, and even said he/she loves UO and plays regularly. Thank you GM Jolvan for making my night better. Mesanna I hope you read this.