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Y'all give up on the lag fix,

Discussion in 'UHall' started by Uriah Heep, Nov 14, 2008.

  1. Uriah Heep

    Uriah Heep Crazed Zealot
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    I don't think they are too concerned with it.
    In fact, for me today, all day, its been worse. *Not* a prime time problem, an all day problem. "Fert" once again seems to be the culprit, adding 150 and sometimes more to the ping, with packet loss that causes freezing.
    Barely water plants, and smelt junk metal!

    I am rapidly losing confidence in their commitment to us, with no mention of this at all in the FoF, not even a "soon" LOL

    Oh well, time to go watch tv i think.
    *waves*
     
  2. Makes you wonder if sometimes if there's even anyone at EA responisble for fixing problems in UO now..hopefully they extend the event some due to this lag problem.
     
  3. Dermott of LS

    Dermott of LS UOEC Modder
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    ...

    The 150 isn't an issue, the packet loss is a killer though.
     
  4. Maplestone

    Maplestone Crazed Zealot
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    Constructive commentary is for the other thread - this is the justified ranting thread :)
     
  5. i have 192 ping :O
     
  6. Bullet

    Bullet Guest

    Yes I think they gave up on fixing the lag problem. Umm they never even acknowleged it as far as I know. Myself I just logged out for there is no way I can play under such lag. Im starting to care as little as they do!
     
  7. Dermott of LS

    Dermott of LS UOEC Modder
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    ...

    Check last week's Five on Friday... they acknowleged it then and asked people to send in trace routes.
     
  8. Shelleybean

    Shelleybean Certifiable
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    I come home from work and expect some news from EA regarding the lag, but there's nothing. It's not too much to ask to expect an update after 2 weeks of lag problems. I just don't know if I want to bother with this game anymore.
     
  9. LadyNico

    LadyNico Always Present
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    Do I want the EAMythic team to spend time on acknowledging the fact that there are lag issues?

    -or-

    Do I want the EAMythic team to spend time on running through the buttload of traceroutes thrown their way in order to identify and remedy the lag issues?

    I know which I would prefer... rolleyes:
     
  10. Maplestone

    Maplestone Crazed Zealot
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    The first step to recovery is admitting you have a problem.

    As far as know, they could still be in denial.
     
  11. LadyNico

    LadyNico Always Present
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    :lol: Too true.

    'Cept they have already admitted they have a problem in Joanne's first FoF.

    If they are twelve-stepping it, they are already at the actively seeking to make amends step by requesting traceroutes. :thumbup1:
     
  12. Viper09

    Viper09 Grand Poobah
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    Yeah, they already did admit it. They already said they are looking in on it. You know, sometimes a good fix takes time. Not everything is as simple as see problem, fix it in a couple of hours. Maybe the problem is beyond EA/Mythics control.
     
  13. Maplestone

    Maplestone Crazed Zealot
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    They admitted they were seeing reports of a problem - but people were also saying some things that made it sound like it might be just all in their heads. I'd like to believe they are actively investigating, but I find it hard to believe it would have taken this long to track down. I myself wasn't affected until just recently.

    Example of devs confusion caused by player reports:
    http://vboards.stratics.com/showthread.php?p=958285#post958285

    Example of acknowledgement of player reports:
    http://vboards.stratics.com/showthread.php?p=961309#post961309

    (I'm a needy person when technical issues are afoot - if I'm not actively solving it, I like to be getting constant updates)
     
  14. Lynk

    Lynk Grand Poobah
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    Are you kidding me? You clearly don't know anything about computers and networking. You probably build popsicle stick houses for a living.

    You identify which server is causing problems, you troubleshoot the problem.

    It should not take more than one day.

    Their whole business runs ON COMPUTERS. They have an in house IT team to fix this.

    2 weeks to fix ?
     
  15. Wenchkin

    Wenchkin Babbling Loonie
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    Lynk, if you know so much about IT and networking, rather than having tearing strips out of Nico, go send an email to EA telling them how to fix it. I always love armchair experts who think a problem can be solved in a day, when they haven't even seen the systems concerned to know what the actual problem is. If an engineer relies on guesswork rather than testing anything we'll be waiting a lot more than 2 weeks for this to improve...

    Wenchy
     
  16. Beastmaster

    Beastmaster Guest

    Wenchy, while I have nothing but disdain for Lynk (based on most of his other posts), he is correct in that this problem should not have taken this long to address. The culprit has been clearly identified by the host of trace routes submitted. This is not a bug in a server. This is a failing piece of hardware. Since it is not the final hop (ie. the server) then it is an intermediate switch/router that is failing. The fix? Well if I have to tell them how to fix it we are in serious trouble. A first week trainee in networking could tell them the obvious step, move the connecting lan cable or fiber to a different port on the switch.
     
  17. Beastmaster

    Beastmaster Guest

    Thing's look good this morning. Perhaps someone has swapped ports in the night.

    Code:
    Host Name                                   IP Address          Hop    Ping Time   Ping Avg   % Loss    Pkts r/s               Ping best/worst
    
    s66-76-168-225.bssr.suddenlink.net          66.76.168.225       4      12ms        12ms       0%        32 / 32                10ms / 31ms
    s66-76-168-1.bssr.suddenlink.net            66.76.168.1         5      22ms        21ms       0%        32 / 32                19ms / 40ms
    207.88.183.41.ptr.us.xo.net                 207.88.183.41       6      23ms        31ms       0%        32 / 32                22ms / 158ms
    65.106.3.185.ptr.us.xo.net                  65.106.3.185        7      23ms        22ms       0%        32 / 32                20ms / 31ms
    206.111.0.62.ptr.us.xo.net                  206.111.0.62        8      25ms        23ms       0%        32 / 32                21ms / 41ms
    tbr2.wswdc.ip.att.net                       12.123.8.174        9      23ms                   100%      0 / 31
    gar2.ascva.ip.att.net                       12.122.113.73       10     153ms                  100%      0 / 31
    * Unknown Host *                            12.116.77.34        11     21ms        26ms       0%        31 / 31                20ms / 133ms
    fert08-eqx-iad.ea.com                       159.153.224.234     12     24ms        28ms       0%        31 / 31                20ms / 135ms
    * Unknown Host *                            159.153.233.11      13     23ms        22ms       0%        31 / 31                21ms / 31ms
    
     
  18. Wenchkin

    Wenchkin Babbling Loonie
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    Heh, well you can say things like "I think it could have been fixed sooner" without launching an attack on someone who happens to disagree with you. Especially as he's not in a position to know what the problem is. Without knowing for sure, you can't put on a timescale in any factual sense.

    I could say on the face of it, the problem should be resolved now, but why would they wait 2 weeks if it was a simple change they could do in house in less than a day? Why lose customers if you could easily prevent it with a few dollars worth of kit? That just doesn't add up to me. The first thing any IT department does is check the obvious simple fixes first, not lose customers for a few weeks. Especially not during an event you spent company time working on. So by following that logic, it seems likely to me that the quick fixes didn't work and a more detailed check is being done to find the culprit Hence why we were asked to provide details. Sometimes problems are more complex than they seem on the face of it.

    After all, who wants to listen to a bunch of UHallers screaming blue murder if a few dollars would shut them up? :D

    Wenchy
     
  19. LadyNico

    LadyNico Always Present
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    Lynk, when it comes to computers, my knowledge about them is only marginally less than my actual interest in them.

    Now that you mention it, I do, however, appreciate a good popsicle stick creation.

    [​IMG]

    Korea. Bamboo/popsicle stick dragon. Awesome. :thumbup1:
     
  20. Uriah Heep

    Uriah Heep Crazed Zealot
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    Been there done that.
    Posted em here twice, also...
    Doing it all again ain't gonna make any difference, Time to just remove the billing info and save some $$ till game is playable again.
     
  21. yup, join the rest of us. No point in giving them our money when they give us no service or address the issue.
     
  22. Shameful Joy

    Shameful Joy Adventurer
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    Always good early in the day , gets worse throughout the day, just watch
     
  23. Its been good in the morning and late at night but the last two days for me have been horrible 24-7.
     
  24. Shameful Joy

    Shameful Joy Adventurer
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    [​IMG]


    this says it all, 10:30 and already getting there
     
  25. 8:30 here and well....

    [​IMG]
     
  26. Tina Small

    Tina Small Stratics Legend
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    Took this right before 9 am MT this morning:

    [​IMG]

    West coast shards not looking too bad, but everything else is horrendous. Seeing spikes of packet loss on all the east coast shards of up to 50%.
     
  27. Shameful Joy

    Shameful Joy Adventurer
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    Since the game is almost unplayable, I see no reason requesting a refund for the days it is unplayable
     
  28. Joanne_Mythic

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    Hey everyone, we didn't give up on clearing up the latency issues but some of them are out of our control.

    There are some internet outages throughout the country this morning and this is probably what is causing the lag that only some of you are facing. Your connections are being re-routed through different hubs and that is increasing the latency to connect to your shard.

    These things usually clear up quick enough. *Crosses her fingers*
     
  29. DevilsOwn

    DevilsOwn Stratics Legend
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    thanks Joanne:)
     
  30. What do you mean "this morning", this has been going on now for 2 weeks....
    Thanks for the response and updating us but I feel we are getting the shaft and pushed to the side.
     
  31. What she means is, is that the problem is not EAs. Depending on whoevers responsible for rerouting traffic in the higher-archies, its their fault (time warner, sprint, comcast etc). The world of networking is not small. It could take a company months to implement a new network infrastructure which causes traffic overload on the remaining routers processing traffic.
     
  32. Spree

    Spree Babbling Loonie
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    I just checked it. Mine is at 152 now but i had a 26 before the problems.
     
  33. genghiskhan

    genghiskhan Guest

    Why don't you just admit you have no clue what you are doing instead of making **** up. If you werent BS'n then how come it is only uo that is unplayable? Servers in the same genereal area I am pinging to fine. ****ing useless people I swear.
     
  34. Messiah

    Messiah Guest

    Exacally kinda what i was thinking to be honest.... Isn't it also kinda funny how theres no lag in Warhammer :lame:
     
  35. Shameful Joy

    Shameful Joy Adventurer
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    Even if thats true, why does it take the UO community coordinator a week to tell people? and its been longer than "this morning"
     
  36. Uriah Heep

    Uriah Heep Crazed Zealot
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    yeah right...
     
  37. Maplestone

    Maplestone Crazed Zealot
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    Hi Joanne - this is probably old news by now to your network engineers, but to sum up my own experience and others I've seen here over the last couple of days, there appears to be a bottleneck at EA's eastern gateway fert08-eqx-iad.ea.com/fert07-eqx-iad.ea.com (or an unnamed device in front of it - 144.223.246.6). It looks like the normal daytime load is now more than this pipe can handle. The ping starts rising and once it hits a certain threshold, packets start getting dropped.

    (usual disclaimers that I could be completely out to lunch in my own imagination)
     
  38. Basara

    Basara UO Forum Moderator
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    As I pointed out on one of the other threads, half the people that are doing traceroutes don't even know how to READ them, and are sending reports to EA where the net backbone, their ISP or even their OWN ROUTER OR MODEM are having issues.

    For example, Beastmaster's issue above is on the net backbone (an ATT server, not EA).

    If we want EA to fix their issue (and some flaming morons opinions otherwise, I KNOW there's an issue - I'm not making excuses for EA), we got to send them the traceroutes that DON'T have the other companies' issues on them, otherwise they can't see the forest for the trees.

    In other words, send them "clean" traceroutes where the problems start on the last 3 jumps, NOT where there's a big issue 2, 5, or 8 jumps into a 13-jump trace.

    EVERY number after a bad location WILL eventually start showing the effects of going THROUGH that location, so you can't use those as evidence.

    P.S. I've been using Broadband for 3 years, and Tina & SJ's screencaps of the client latency times are better than what I see WITHOUT lag, on my end, when I start the client up.
     
  39. Joanne_Mythic

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    Well I just wanted to help you folks out and let you know about the internet problems that are happening this morning.

    We are concerned about the latency issues - no doubt about it, but some of them are just out of our control.

    Sorry everyone, I know how frustrating latency is and I want it to be resolved quicker then you can say, "Lag monster be gone!"

    Now, if only that would work. :)
     
  40. Shameful Joy

    Shameful Joy Adventurer
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    Where are U seeing this? Every one posted has been the same EA router problem. For the last 3 days GL has been empty, I guess everyone home router went out at same time eh? All the traces we've seen have the problem at the EA router Fert07. I don't know why your saying there not?
     
  41. Shameful Joy

    Shameful Joy Adventurer
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    Joanne its nice U post now, but can U or your bosses tell us where you've been the last 3 days to a week?
     
  42. Thanks Joanne :D
     
  43. Basara

    Basara UO Forum Moderator
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    Are you that blind? I'm AGREEING WITH YOU, yet you attack me for it!

    What I'm talking about are traces like THIS....


    Look at Beastmaster's Trace that YOU PERSONALLY quoted in reply #22.

    Look at Hop 10

    gar2.ascva.ip.att.net

    That is NOT an EA machine. In fact, the EA machines are pinging fine past it (but only because they haven't gotten caught yet by a bad ping THROUGH that machine).


    Sending traces like that one DOES NOT HELP OUR CASE that there IS an EA issue.

    Where the HELL do you get the idea I'm trying to say there isn't one? I'm trying to say is "Don't send in traces that only muddy the matter!"
     
  44. Wenchkin

    Wenchkin Babbling Loonie
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    Joanne, I think you need a magic wand to go with the (hopefully) super flame retardant suit in here ;)

    Some of us do appreciate that you guys are trying to fix things, you just have to excuse those who haven't trained their manners skill yet. Pity there's no "report this poster to their mom" button at times :D

    Wenchy
     
  45. Shameful Joy

    Shameful Joy Adventurer
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    You know Wenchkin this game isn't provided complimentary to people. They PAY for it, and asking for a minimal amount of customer service is not being rude. This problem has been going on for several days, yet I see no one acknowledging it on UO.COM. not even a sorry for the problem until we get the 2 sentence apology saying this might be or probably not there problem. Thats not customer service
     
  46. I'll assume you are aware that some of the backbone providers are also placing bandwidth caps as well. Comcast has done so, TimeWarner and AT&T are toying with them in different areas of the US.

    I'll tell you what I know ... going from the Syracuse, NY area to the Lake Austin shard ... level3.net and att.net are the 2 backbones between rr.com and EA. Level3.net handoff to ATT.net becomes 100% packet loss in UOTrace all the way to EA.

    This vitrually constant, consistent and totally annoying. PingPlotter shows slightly different losses, but high (>150ms) responses on all att.net legs and the first EA leg.

    I've given up even trying Magincia - after 3 abortive attempts.
     
  47. Nystul

    Nystul Lore Master
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    Ummmm.... Yeah...

    Looks like EA to me else I'd be seeing a problem further up in my trace route correct?


    Code:
    Host Name                                           IP Address         Hop     Ping Time        Ping Avg     % Loss      Pkts r/s              Ping best/worst
    er-1-fe00.gsv.md.atlanticbb.net                     207.255.176.1      4       17ms             18ms         0%          1037 / 1042           8ms / 307ms
    ge-5-2-126.hsa2.Baltimore1.Level3.net               4.78.142.25        5       14ms             15ms         0%          1040 / 1041           10ms / 174ms
    so-6-1-0.mp2.Baltimore1.Level3.net                  4.68.112.73        6       25ms             20ms         0%          1039 / 1041           11ms / 88ms
    ae-0-0.bbr2.Washington1.Level3.net                  4.68.128.210       7       43ms             19ms         0%          1041 / 1041           12ms / 151ms
    ae-13-69.car3.Washington1.Level3.net                4.68.17.5          8       15ms             24ms         0%          1037 / 1041           12ms / 225ms
    ELECTRONIC.car3.Washington1.Level3.net              4.79.169.74        9       29ms             17ms         0%          1038 / 1041           12ms / 51ms
    fert07-eqx-iad.ea.com                               159.153.224.230    10      119ms            121ms        9%          947 / 1041            110ms / 324ms
    * Unknown Host *                                    159.153.233.35     11      120ms            116ms        8%          957 / 1041            111ms / 264ms
    
    
     
  48. Nystul

    Nystul Lore Master
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    Fixed :)

    The ping issues spiking up actually started with me over a month ago...
     
  49. Wenchkin

    Wenchkin Babbling Loonie
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    Well y'know, I pay for 4 accounts right now, so I'm not getting a free dose of lag either. I'm as frustrated as everyone else is because I've been lagged out too. But that is no justification for throwing a hissy fit at Joanne or anyone else. Do you get better customer service doing that in RL to people? Last person I saw puling that stunt just got kicked out the store. I didn't see him getting better service for being a loud-mouth.... Manners work here in the same way. But in UHall we like to shoot the messenger then wonder why we're not getting the super customer service we expect...

    Wenchy
     
  50. Shameful Joy

    Shameful Joy Adventurer
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    Last store I seen do that went out of bussiness, Deary. Don't play forum cop because you'll just go play WOW for a couple days and don't care.
    Customer service in providing service or at least letting you know when and if you'll have service in a timely matter,
    I wonder if the next time your phone goes out and they they leave you hanging if you'll be so considerate. I've worked in the service industry and I'll tell you if you only expect minimal service thats all you'll get.
    I wonder if in a week when things are still screwed, if you'll still be so submissive.
    UO COMMUNITY COORDINATOR JOANNE
    POST SOMETHING ON UO.COM THAT'LL YOUR AWARE AND WORKING ON THE PROBLEM, PEOPLE SHOULDN'T HAVE TO TROLL THE STRATICS BOARDS FOR INFO! AND DON'T REFER US TO A FOF QUOTE OVER A WEEK AGO!!