Open up the UO homepage, go to the codestore. Select Char Transfer Code Go to checkout...It asks for my username and password, which I always thought was funny. So I put it in,and this is what I get: Tried it, one account 9 years, one account 10 years, and one account is 7 years. Anyone have any suggestions? And before you say it, NO, I am not interested in a 3 hour phone call to customer service.