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Account subscription double charged, not sure who to contact

Discussion in 'UHall' started by Valas, Jul 25, 2011.

  1. Valas

    Valas Guest

    Hey guys, I noticed that my account has been double charged for one month of subscription, I was charged on the 23rd (as a part of the pre-authorization period), however my payment details were also removed on the 23rd and I was given the message when attempting to log in that I have used all of my game time.

    After re-adding new payment details it seems my account has been charged again, I am just wondering who I would contact about this, had a check on UO website but was to no avail really, only thing I managed to find was an international number.

    Anyone got any contact email addresses or anything? :thumbup1:

    Thanks for your help!
  2. phantus

    phantus Stratics Legend
    Stratics Veteran Stratics Legend

    Jun 11, 2003
    Likes Received:
    I've had it happen as well. Generally it takes a day or so and the doubles disappear but you can call CS and get it fixed. Most likely they will give you some game time for your trouble.
  3. Valas

    Valas Guest

    Fantastic, thanks Phantus