Since trying to get loyalty in Trinsic, I've had to click Help, Other, Other to report the coordinates of stuck angry rioters. Sometimes they get moved within 20 minutes, I get sent a message saying "This issue is being investigated". Other times I get a message about an hour later when away from keyboard, and they don't remove them. While the rest of the time I wait hours and hours with no response at all. I'm sincerely afraid I'm racking up negative marks against my account for repetitive help requests. Am I being paranoid, or legitimately concerned? Why isn't there a better system in place for requesting help? 200 characters sometimes isn't enough. I'd like to see something more like this with some of my examples: Option 1 - I can't find the answer I'm looking for on the website. (please email me the answer to my question at your earliest convenience) Option 2 - I need help with the game mechanics (stuck angry protestors, stuck veteran reward, etc) Option 3 - I want to explain a bug or exploit being used in the game (please don't ban me for helping) Option 4 - 911 its an emergency, please put me ahead of the queue (my packhorse with everything I own is dead, my house is in danger of collapsing, I think I've been hacked/scammed, etc) The last option would have consequences (such as banning) if its abused like being used too often crying wolf, false alarm, or harassing the GM unnecessarily. Now I completely understand that a GM can only do so much, but improving customer service is paramount to any successful business. If you address player problems appropriately and effectively in a timely manner, you'll retain players.