1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice
  3. Greetings Guest, Having Login Issues? Check this thread!
    Dismiss Notice
  4. Hail Guest!,
    Please take a moment to read this post reminding you all of the importance of Account Security.
    Dismiss Notice
  5. Author Wes Locher has teamed up with Stratics for a giveaway of his new book Braving Britannia. This book explores the history and impact of Ultima Online and includes interviews from current and past dev team members as well as many UO and Stratics community members. Click here for more details!
    Dismiss Notice

Are you Serious?!?!?!?!!?!?

Discussion in 'UHall' started by pacific cruiser, Sep 1, 2011.

  1. pacific cruiser

    pacific cruiser Seasoned Veteran
    Stratics Veteran

    Apr 13, 2009
    Likes Received:
    I had thought I survived the acount migration.Made the master acount, added my acounts, double checked the billing and all was good until this morning....when i recieved the end of subscription notice due to no billing info in the e-mail..you know when is this gonna end?it was awesome you all made the step by step post on the acount migration and master acount.i could also deal with the new tax thing(after taking 4 tries to get it right).but just when i thought it was a not so bad adventure i get this oh and double billed..in all the 13 years of playing going through changes and what not still love this game! still think uo has a awesome way to interact with other people around the world. made many awesome friends and guildmates..But STOP THE MADNESS ALLREADY!!! All i want to do is play this game.. NO DRAMA PLZ i now await 10 am eastern to place the dreaded call to the establishment to repair this situation that IMO was done very poorly and hope they can resolve this issue in a timely manner.. thx for letting me vent :gee: :gee: :gee: :gee: :gee: :gee: :gee:
  2. LordGenesis

    LordGenesis Adventurer

    Jul 25, 2011
    Likes Received:
    Seems to be a recurring theme with this migration.

    Overtaxing - Double Taxing - Wrongful Taxing - Double Billing

    Its a fiasco of epic proportions.

    This should have been tested extensively before pushing live.

    Whoever was in charge of this migration should have made a test site and added all the information for ALL of the customers to test it in a closed environment to find ALL the quirks and bugs BEFORE pushing this live.

    Its proper programming ethics, plain and simple. You dont push something this critical live without testing it beyond a shadow of a doubt. Seriously its not like we are talking about a server merge or character migrations. This was customers RL personal and payment information. You just dont take these kinds of risks with information that critical.

    I hope EA/Mythic or whoever was in charge of this migration learns this lesson well. It may have cost this company millions in lost revenues not to mention any legal action that may come of this mess.

  3. Capn Kranky

    Capn Kranky Guest

    You want them to what?!?!? Have a proper test using live customers? Are you out of your mind? Oh wait ... you're right. But shoulda, woulda, coulda 20-20 hindsight ain't gonna help now. <sigh>

    Fixed it for ya. EA has screwed up so many times over the years in so many things ... they'll never learn.
  4. Lady CaT

    Lady CaT Sage
    Stratics Veteran Supporter

    Mar 24, 2010
    Likes Received:
    Account Migration broken, got it. :bdh:
  5. silent

    silent Lore Master
    Stratics Veteran

    May 12, 2008
    Likes Received:
    I got the same email for my accounts but when I go to the account page they are showing active with recurring billing setup.
  6. Woodsman

    Woodsman Guest

    Back in July, they "tested" it on a game that wasn't out yet - Star Wars: The Old Republic.

    They even found problems back in July, problems that some Star Wars players are still having as of this week in regards to linking accounts or understanding the whole process. That didn't slow them down when they migrated the three Mythic MMOs in August.
  7. I got the same thing with one of my accounts, but it didn't have the "_uo" in the back of the account name. Those are the ones that are truly linked to UO.
  8. Siteswap

    Siteswap Visitor

    May 17, 2009
    Likes Received:
    I have to agree. A FU of this proportion should be a sackable offence. Show whoever is responsible the door and get rid of them for gross incompetence!
  9. Kamin

    Kamin Guest

    Ditto here; just received my 2nd notice that there is no billing information and I updated last week for the 2nd time.

    Can't wait to see how many charges are n my credit card.
  10. Viquire

    Viquire Crazed Zealot
    Stratics Veteran Stratics Legend

    Jun 5, 2008
    Likes Received:
    Um, make no mistake about it. All current customers are the testing base before rollout with SWTOR.