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Changing Billing information AFTER imputed.

Discussion in 'UHall' started by Shantia, Sep 11, 2011.

  1. Shantia

    Shantia Guest

    Hi everyone,
    I made a typo in my billing address when i went through the update account process. I know when it comes around to try and bill me, it wont go through because the billing address wont match the address on file with my CC. I can't figure out a way to update the saved information, and it wont let me create new information using the same credit card number. Is there a way to change the information with out needing another credit card number?? Do I have to call billing?
  2. Slayvite

    Slayvite Crazed Zealot
    Stratics Veteran Supporter Stratics Legend

    Jul 13, 2005
    Likes Received:
    Yup, call billing is the best bet.
    Oh and dont worry, they WILL charge your credit card. they will just stop you getting access to the game due to a billing mistake.
  3. LoneSwan

    LoneSwan Visitor
    Stratics Veteran

    Jan 6, 2009
    Likes Received:
    I had similar problems and more, with this pathetically designed, tested(?) and implemented "account management" system. It seems EA management wishes to make it incredibly difficult to opt-out of their "automatic renewal" billing procedure. You are required to "contact support" to request NO automatic renewal.... good luck trying to find a _link_ for this... I believe the only way is to actually PHONE their customer support center.

    So, IMHO the management is actively placing barriers to discourage/prevent customers from refusing to accept _automatic_ "re-subbing".

    I finally found the method for doing this Online:

    1) Select the account to renew. You may be able to create a new trial account if you have no old(lapsed) ones linked to the new system.

    Or: If you already have a linked ACTIVE account, you may choose this account. Be sure to <press> the [set description] button near the bottom of the page (at least once). There is no indication that this "button" functions. However, from a guide posted by "Larisa":
    Larisa adds this NOTE: You will not see the update renewal button or the cancel subscription button until you click on the orange button labeled SET DESCRIPTION in the upper right corner.

    Therefore, use the "update renewal" button to proceed.

    2) You will be directed to the "Select Subscription Type" page.

    3) choose [continue] {Use default -bullet- selection, this choice will be irrelevant as you will soon see...}

    4) You will be directed to "Select Your Payment Method" page.

    5) Look in the upper right corner: see [Manage Accounts] button/tab.

    That is _the KEY_. When you select the above button/tab, you will be directed to the "Manage Accounts" page: here you can DELETE or EDIT or "Add A New Credit Card".

    Additional notes:

    Linking accounts uses the format:
    "[account user name]_uo" = "Mythic Master Account"

    My Discover Card did not work. This seems to be a longstanding problem with EA's billing system because I have encountered it before. Discover Card always worked with the "old" UO/Mythic" account management website.

    I phoned customer service. The CS agent was very nice, and very familiar with the ongoing billing problems. However, until pressed he was unable to offer a solution. We decided to have him attempt to clear the credit card data from his end. This was attempted and it appeared from his end that it was done. Not so, as I found when logging back into the EA account management site. That is when I finally found the method described above to Edit/Delete credit card data.

    Though I successfully(?) deleted, then re-entered my Discover Card data, the system still refused to accept this cc account, and insisted I use "another credit card". I have only one cc, so I had to use my elderly mother's card as a last resort. The next day, I went back to the account management website and using another(lapsed) UO account, navigated back to the place where I could delete (mother's) card data. Therefore: NO card data on file for automatic renewal.

    As a minor side note, the "set description" button on the main account page does not _appear_ to work. (See reference to Larisa's guide, above.)

    {in Virginia}
  4. Shelleybean

    Shelleybean Certifiable
    Stratics Veteran Stratics Legend

    Jan 30, 2003
    Likes Received:
    Thank you LoneSwan. I was trying to figure out how to change the expiration date on my credit card since it expires this month. With your instructions I was able to get to the edit credit card option. Unfortunately, it will only let me change the expiration date of my credit card, but not the security code, which did change on the new card. I guess I'll just wait until the card expires, then remove it, then add the new one.
  5. Tina Small

    Tina Small Stratics Legend
    Stratics Veteran Stratics Legend 4H

    May 12, 2008
    Likes Received:
    Thank you, Lone Swan. I stumbled across the link to that very page you mentioned while trying to decipher some instructions on the UO Japan page for how to deal with some credit card issues. However, their link to that page would never work. I'm glad you found a way to be able to delete or edit a credit card's information! There really should be a much more direct way to get to that information, however. If someone has the maximum number of linked accounts and they are all active, it seems that they might not be able to update or delete credit card information without closing an account and possibly waiting for its remaining paid time to run out.
  6. Kayne

    Kayne Guest

    fyi the set description thing has never done anything for me I still don't have these famous update renewal buttons that people talk about.

    EDIT - checked out the info above and sure enough I was able to remove card info. Thanks for sharing that info
  7. Shantia

    Shantia Guest

    Thank's so much! I thought that manage account's link just redirected me back to the main page lol. I need to get more adventurous.
  8. chitsehk

    chitsehk Guest

    I have a problem once i click "set description",
    once I clicked it, and it seems no response.
    Do anyone have similar questions and how to solve it?
  9. hakeem

    hakeem Journeyman
    Stratics Veteran

    Jul 15, 2009
    Likes Received:
    To LoneSwan and Larissa, huge thanks for posting this info. Big hugs from Iowa.