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Converting Closed Account to Endless Journey

Discussion in 'Welcomes & Introductions' started by Windarian, Jun 8, 2018.

  1. Windarian

    Windarian Journeyman

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    My apologies if this is in the wrong spot. I went to the forum for account issues and it says I don't have sufficient privileges to post there.

    I have just reactivated an account that has not been used since 2003 with the assistance of UO Support. It is linked to my EA Mythic account and everything. When I look at subscriptions, it says the account is closed and my only option is to start a paid subscription. How do I activate Endless Journey on this account? When I reactivated another account that had been closed only a few years, Endless Journey was automatically active. I just want to check out the characters and everything on this much older account through Endless Journey before paying for a full subscription.

    Thanks!
     
  2. Riyana

    Riyana Operations
    Administrator Professional Governor Stratics Veteran Campaign Patron Event Coordinator

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    The account should have automatically converted to Endless Journey if it was closed that long ago. You will need to email [email protected] for assistance.
     
  3. Windarian

    Windarian Journeyman

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    That’s what I thought. Maybe it just takes a little while for it to take effect? I emailed support earlier today so hopefully it will be fixed soon. I’m anxious to see what characters I left there and what’s in the bank...even if I can’t withdraw anything yet.

    Thanks!
     
    #3 Windarian, Jun 8, 2018
    Last edited: Jun 10, 2018
  4. Windarian

    Windarian Journeyman

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    By the way, I was able to get it sorted out with UO Support. Thanks for your help!
     
    Riyana likes this.
  5. Riyana

    Riyana Operations
    Administrator Professional Governor Stratics Veteran Campaign Patron Event Coordinator

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    Glad you got it fixed. Welcome back!
     
    Windarian likes this.