I think that the boys in blue should be brought back... with some kind of contract or clause that they have to sign.. Drawn up by the EA Legal Dream Team pretty much saying no matter what that they can't sue this time.. Don't Impose minumum hours a day that they have to log on and help, simply because you don't do that for the few GM's that you do EMPLOY. I can't count how many times someone has needed a GM and only get thier problem fixed by it days or even weeks later.... I mean get like 40 councilors with good standing accounts you could offer them free game time for their services.. But limit the power they have... NO ITEM CREATION, etc.. etc. I think this would help with a few players that are very frustrated about who to go to when they need help and other players just don't cut it. I dunno just a thought from me to cut down on the quitters over minor problems that they are fed up of dealing with, when most of the matters could be resolved easily.