Wow......I was able to talk to a representative, who said they would hand me over to an account supervisor or senior support or some BS. So I wait 47minutes at 3am ET get to be Q#1 and then bumped back to Q#2 then I am Q #1 again and this is what I get Status: Canceled There are no advisors available to chat with you right now. Please try again later. This is after I have called them THREE TIMES! I want the option to request an Agent! So to get my money back and consequence of them being ignorant and unable to remove a simple Trial Account Flag Guess what EA Live Assistance TEN MONTHLY ULTIMA ONLINE SUBSCRIPTIONS Status: CANCELED BITE ME!