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Dev Love?

Discussion in 'UHall' started by Sevin0oo0, May 19, 2012.

  1. Sevin0oo0

    Sevin0oo0 Guest

    Not necessarily Dev love, it might be Producer love - Should in-game Customer Service receive a little love?
    That countdown notification number, Broken, or working as designed?
    What if you waited, and the "go look it up" answer didn't work, or wasn't appropriate?
    I'd bet when they respond, they've opened a Trouble Ticket, and I'd also bet it has a Number.
    Should we receive this number, possibly to the email associated with the account?
    Shouldn't there be a procedure for when this First Call Resolution process fails?
    Shouldn't there be a standardized reply response procedure, or a Revised one?
    A minimum expected response time?
    What if the Ticket needs to be reopened, because of urgency, simply wait again?
    Waiting 45 minutes w/o updated word is unacceptable. At that point I'm pissed because I'm feeling forgotten and ignored, and now less willing to collaboratively work with the CS personnel in resolving the issue.
    If the call is "escalated", how are we notified of any resolve? or if more clarification about the issue is required?

    I've seen a Harassment Procedure, for whatever that does, how about something for Getting Help?
    and maybe it's already there and I just missed the (High Seas) boat, and misunderstanding it all because I didn't pay up. in that case, guess it'll be a short lived thread - apologies all around.
    Raptor85, Mirt and hungry4knowhow like this.
  2. hungry4knowhow

    Stratics Veteran

    Jun 23, 2008
    Likes Received:
    Sevin, they provide you a service, you should be thankful and greatful, and bow and be pleased with whatever CS they decide to provide for you.

    God, UO players are so ungreatful. Where do you get off expecting these things?

    /end sarcasm

    I completely agree.
    Raptor85 and Sevin0oo0 like this.