I sat on the phone over an hour Tuesday with EA, trying to see if I could get my upgrade code. And I have been waiting since Tuesday only to get an interesting reply from the EA support folks. They tell me I am not allowed to buy multiple copies of their game (and they won't give me an upgrade code). And then they tell me I should have ordered the copies through uogamecodes.com (which we were told wouldn't be good at dealing with multiple copies on these very boards). Needless to say, my frustration level is at it's maximum level at this point.