Come on, guys... I send in a support ticket asking why after 10 years all of a sudden my account fees are being taxed, having already contacted the Illinois State Department of Revenue for an answer, and them telling me that nothing has changed with regard to online subscriptions -- thus there's no reason I should be paying tax on what amounts to a service -- and lo and behold, the "friendly" customer service agent sends me a response with a link a page explaining that taxes will be collected by EA. Completely ignoring my request for a reason why -- which is what the IL DOR suggested I do -- and on top of that, sending me to a link for Club Pogo. I mean, come on. I write that I know that it's a tax being charged, that I asked the DOR, that they, like me, believe that as a service it is exempt, and all I get is a link to Pogo? It even says "Platform & Game: PC > UO Non-Version Specific. Guys... really... I know you're saving money by outsourcing your customer service, but it's costing you in credibility. Edited to change subject.