I would like to start out by saying I love UO. I have played around 9 years without a break in service. I enjoy the interaction with other players and until recently, would not have considered another game. Recently I have tried to remove a character from factions. For two months I have tried without success. I have emailed UO without any response. I have paged GM's on several occasions and I have begged them to help me. I have spent 12 hrs total waiting for a reponse from them. Last night was a three hour marathon, I went from #10 all the way down to #8 and finally gave up and went to bed. Tonite someone left the little orange message after 2 hours and it said "this needs further investigation, please email bugs.com and please understand no further corrispondance will come your way" This after I stated that I had emailed and was begging for someone to help. Thing is I heard someone had this problem and a GM got him out and he waited the 7 days and was fine. So these guys refuse to help. UO was much better before EA Mythic took over. These guys are the biggest disappointment I have ever seen. I will never ever purchase a game they have anything to do with. In addition, when I find another game I find suitable, it will not be an EA game or mythic. I will avoid that company at all costs. While I still like UO and I will make sure in the future that I do not get attached to nother EA game. That being said, my punishment to them is I am dropping one account tonite. While it pains me to do it, I feel that I have too.