Might I make a suggestion? Can we allow Trial Accounts to sit in global chat and read what is going on, but prevent them from chatting? I know on Pacific, the shard community can really be seen by the interaction in general chat. I think it would be beneficial for new players to see that activity and they'd have incentive to subscribe so they could communicate back with everyone else. I'd also recommend popping them immediately into general chat when they first login. If they wish, they can disable chat after or switch to a quieter channel. What's more, for us vets who are using trial accounts for various projects, it'd be nice to see the conversations and not be stuck in Help Chat where things are so lonely!