Many of you may remember me, gods knows it’s been a long time since I had time to post and I apologize for that. You might be asking, “Are you back from the dead Spada?” Nope I’ve been here the whole time, only I’ve been busy working to make sure billing and tech support get better for you, and that Cal uses my aging knowledge of UO for the good of all mankind (sorry elves!) . Why am I back now? This is probably the easiest to answer. I’m excited about our next expansion pack, I’m excited about all the great things Cal has managed to do for UO over the last few months, and I want to make sure that as UO continues to get better, that your experience with Tech and Account support gets better as well. I don’t expect you to be as excited about Customer Support as I normally am, but I can hope that when you do have to contact us, that you’re satisfied with support you got. So what now? I’ll be looking through your posts and collecting feedback about your CS experiences. I’ll be looking for feedback that’s both constructive and valid. However, I have to put out the disclaimer, I will not be addressing any “In-game” GM customer support. GM Support is not my team and as such I can’t really comment on your in-game experience. That being said I look forward to starting a few threads this week, and hearing from you. My PM box is open and I’m more than happy to hear from you. My one request is that if you are going to talk about Customer Support you include the Email “Reference #” of your contact so that I can easily see what you sent in, what CS said to you, and then follow up with the right people. Thank you for your time, and your love of UO!