I am hoping some how someone here knows how to resolve and issue with EA and redemption of a Character token. I have been away for about 6 years and somehow got the nostalgic desire to check things out again. It is very exciting and I firmly believe UO to be the best game out there. The design is brilliant. Coming back of course my house was gone and therefore a ton of my stuff. There are some new and interesting skills as well as areas to explore. I decided that because I was so far behind I would help myself to an advanced character. I don't have the time to play like I used to but this would help solve some of that and catch me up somewhat. I make the purchase. I enter the code in game. The system sends a message that the action is being processed. This is great I figure 5 min and I will have a wonderful new character. Well I was in the EC when I made the purchase because it had an easier window to enter the code in. I thought while I'm waiting I'll switch back to the classic client. When I log back in I figure the processing of my token request is still being handled because it is not yet in my backpack. I wait and wait and wait. After 2hrs I decide to page. I wait and wait and wait. So I think maybe it timed out. I re-enter the code but now low and behold it lists that code as being used. Great, of course it is I am the one that used it! However there is no token anywhere in my inventory I page again and wait and wait and nothing. This is aggravating because I am now going on 3 hours which ate up the majority of any free time I had to play. So I get online to see if there is help. Long story short I have over the last 2 days now sent multiple emails to the Ultima Online Support address. Only to get one after the other of canned responses aiming me to resolve the issue in game with a page. Over and over page after page ends in nothing and I mean nothing no response or simple acknowledgement. There is one robot running this show it seems. I am beyond frustrated as I see this now as theft and no one at the company cares. It seems no different then walking in to say Old Navy buying a pair of jeans and then walking out the store but being told that you can't actually take the jeans with you, you can only pay for them not use them. Does anyone have any experience with this type of issue. How can I get EA/Origin/Mythic /Broadsword or whoever is in charge of this fiasco to notice me. Thank you so much. I am really disappointed and have been so excited to start my adventures once again. I had intended to buy at least two character tokens some rewards and 2 character transfers. I have no problem supporting this game, I love it but apparently the company has a problem supporting me.