I was thinking, with all this downtime going on lately. Which is most sour for the paying accounts as they don't get worth for what they are paying, there should be some kind of compensation for the paying accounts. I know other mature online games where it happens and it kind of enlightens the pain of the downtime knowing that you actually get something in return for it. Next to that it stimulates the team extra to solve the problem a bit quicker.. There are three options that I am thinking of, one easy to implement and one a bit harder. 1 : They give us extra hours or days for every hour or day the server is offline. The hours will be added at the end of the month (just before the new month gets deducted from your credit card. So the new deduction will take place a day or whatever the downtime was later). 2 : They let us pay less for the comming month say the % of downtime was 5% they will deduct 5% from the monthly fee for the next month. 3 : They give us Simoleans to compensate for every hour that the city is offline (say 100 simoleans per hours which is way less then you COULD have earned). I like the 3rd option best and think will be the easiest to implement. To be honest I think that mainenance should also count towards "downtime" if it takes longer then 15 minutes.