Ok, I have had tons of packet loss lately and bugged EA to death. Now their customer service does kinda suck but i found my issue: I discovered that the cable company did not ground my cable outside! I fixed it and my connection is back!!!!!! I love it. That said, sorry EA for blaming your end, as it was obviously mine. I recommend otehrs with the same problem, check the grounding outside in the box. Further, don't go by the packet loss readout in the UO log in, as it still shows the same, but all tests and in game aer just fine!