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Kudos to Support

Discussion in 'UHall' started by Parnoc, Jun 24, 2015.

  1. Parnoc

    Parnoc Slightly Crazed
    Stratics Veteran Stratics Legend

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    With all the bashing of the support folks, I just thought I should report my latest transaction. I needed an account unlinked from my master account, emailed Mesanna, answer with instructions how to do back in one day, emailed support, answer back in one day needing 2 more bits of info, emailed them those, less than 4 hours account was unlinked. Wow, great work guys! I've had my problems with account management in the past but this was sure a very pleasant experience, again, Kudos Support!!
     
    Ron Bron, Kirthag, CovenantX and 10 others like this.
  2. Duncan McDermott

    Duncan McDermott Seasoned Veteran

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    They helped me get returned and accounts linked up and found. I am appreciative of their efforts.
     
    Parnoc and Lord Nabin like this.
  3. Katrena

    Katrena Sage
    Stratics Veteran Stratics Legend

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    Would you please share the instructions on "How to unlink an account", that Mesanna gave you.

    Thanks, Katrena
     
    Lord Nabin likes this.
  4. Bryl

    Bryl Visitor

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    I had to contact their forum support to get my account straightened out from 2009. Guido was very helpful, I was up and running in a day.
     
    Parnoc and Lord Nabin like this.
  5. Parnoc

    Parnoc Slightly Crazed
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    I believe it differs for each case, I would just email [email protected] and specify exactly what you want to do and why and I am sure they will get back to you with the information they need for your particular case. I don't believe there is a reason to email Mesanna, I emailed her only because I wasn't sure if it could even be done.
     
  6. Parnoc

    Parnoc Slightly Crazed
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    And just FYI I believe we can thank Broadsword for this new (at least in my case) prompt and efficient service. My emails were signed and I quote:

    "Thank you,

    Ultima Online Support
    Broadsword Online Games"
     
  7. MalagAste

    MalagAste Belaern d'Zhaunil
    Governor Stratics Veteran Alumni Stratics Legend Campaign Supporter Royal Knight

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    Sounds encouraging. Hate to get my hopes up too high though.
     
    Lord Frodo, Parnoc and Lord Nabin like this.
  8. Zuckuss

    Zuckuss Order | Chaos
    Professional Stratics Veteran Alumni K^S

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  9. Storm

    Storm UO Forum Moderator
    Moderator Professional Premium Stratics Veteran Wiki Moderator Stratics Legend

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    It is great to hear thing like this! love the positive posts!
     
    Parnoc and Lord Nabin like this.
  10. Gem

    Gem Lore Master
    Stratics Veteran Stratics Legend Campaign Supporter

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    Very nice!
     
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  11. Lord Nabin

    Lord Nabin High Council Sage - Greater Sosaria
    Professional Stratics Veteran Supporter Stratics Legend Glorious Lord ACW

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    "These are the things that Legends are made of"

    *Raises a glass of good old Moonglow Red in Salute in your general direction*
     
    Parnoc and Storm like this.