First off yes I am mad. I bought a brit ship with my cash and two days ago I got on both my brit ship and my tokuno ship and used them. Both the tillermen said pristine condition. I watch my ships closely especially the one I paid for. I missed yesterday since I was working long hours and I logged in today to no ships. Runes did not work and I checked with the dockmasters. I docked my ships at brit and they were both gone. IN Trammel before you ask. I contacted a GM and waited 4 hours. Only to be told tough and go to this site and put forth my problems with my ships being gone. I used to work for OSI. I was a counselor, seer, and even did GM work for them. I stopped playing and came back and they could not find my account. Spent 4 hours on the phone trying to find my account. They finally found it but not one character left in it. I am ok with that. I started over. They gave me a code saying it would give me a 20% discount on my Stygian abyss expansion. It did not work. Then I paid for the brittain ship. And now because of a game problem I lost my ship. I would not be upset if I had forgotten to refresh the ship. But I have been refreshing the ship. And now the GM's want me to place my disagreement here. GM removed stated he spoke with his supervisor and his supervisor agreed with him. I do not believe that players should lose money for a game mechanic problem. I know what the GM's can see and what they can not. They can see that I do not have my ship on any toon on my account. They can also see that I used my code to get my ship. I also have another issue with them in that I have a character that has a solen quest that is stuck. It does not show in my quest log that I even have a quest. I told the GM this who came to help me and after asking me the same question 6 times and got the same answer 6 times he told me to delete my character and start over. We can all agree that the help in this game that are paid for with our money is very lacking. I know this will probably get a lot of flaming. I love this game do not mistake this. The GM removed told me to post my problem here.