Howdy Folks, 3 months ago, I decided to come back to UO. After hrs spent on the phone, EA had no luck in finding my old acct, so I started a new acct. After a month or so, I tried EA again, with the same results. Another month went by, so I tried again, no luck. Each time we were looking at old email addresses, and I was asking for them to look up old character names, but again with no luck. Then yesterday, after trying to raise some skills, and getting frustrated I called EA again, but this time, they actually found an acct that was only a month old from back in 2002. After they dug through some case notes, there was an old email address that was from a company I started up and later sold, that I had completely forgotten about. They looked around based on that address and I'll be damned, they found my ACCT!!! Because I kept at it, and always with honey on my tongue, folks at EA kept trying to find the acct. I now have my 4GM Melee/Swords 7GM Mage/Tamer 6GM Bard/THunter 7GM Archer/Bush/Chiv 5GM Craftsman 7GM Mage/Thief It was worth all the tries to get the acct back, so DON'T GIVE UP, AND ALWAYS BE NICE WHEN TALKING TO THE CUSTOMER SERVICE FOLKS, and know it helped me.