1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice
  3. Greetings Guest, Having Login Issues? Check this thread!
    Dismiss Notice
  4. Hail Guest!,
    Please take a moment to read this post reminding you all of the importance of Account Security.
    Dismiss Notice
  5. Author Wes Locher has teamed up with Stratics for a giveaway of his new book Braving Britannia. This book explores the history and impact of Ultima Online and includes interviews from current and past dev team members as well as many UO and Stratics community members. Click here for more details!
    Dismiss Notice

[Discussion] Off topic question

Discussion in 'UO Rares Collector' started by dep, Jul 14, 2014.

  1. dep

    dep Adventurer

    Joined:
    Jun 14, 2014
    Messages:
    38
    Likes Received:
    7
    First off sorry for this post to be off topic as I could not render any form of answers from general forum on the issue. I was asking on possible way to make formal complain/file report on the GM support for a particular shard regarding responsiveness on handling in-house bug that caused items go under house foundation and was unreachable and disappeared over time. This worries me as we lock down rares in-house which could eventually be disappearing into the thin air while NO GM did bother to show up and rectify the problem. I filed an in-game request on the help channel when this happened, waited for at least 2 hours while watching Germany to score and won the world cup, however, not even one message from the GM and my item was lost due to decay timer. Are they too busy with their pizza, beer and bet placing on the wc final in front of their monitor? I have no idea but I am sure they did some extremely poor job on attending customer and providing services to their already scarce customer base. Sorry for this wall of text but I do need some help and please advice, thank you
     
    Scribbles likes this.
  2. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Jan 5, 2001
    Messages:
    31,414
    Likes Received:
    5,780
    Lord Nabin likes this.
  3. dep

    dep Adventurer

    Joined:
    Jun 14, 2014
    Messages:
    38
    Likes Received:
    7
    thank you so much for the information
     
  4. Scribbles

    Scribbles Long Live The Players
    Stratics Veteran Alumni

    Joined:
    Mar 27, 2013
    Messages:
    3,103
    Likes Received:
    2,580
    [​IMG]

    Advice. Do not hold your breath for GM service. There is an epidemic of people passing out at their computer screen.
     
    dep likes this.
  5. Sadie-

    Sadie- Journeyman
    Stratics Veteran Alumni

    Joined:
    Mar 23, 2013
    Messages:
    214
    Likes Received:
    93
    This issue happened to me but luckily the EM of the server was on an she pulled the bags right out from under the floor.
     
  6. ivester77

    ivester77 Lore Keeper

    Joined:
    Jul 7, 2014
    Messages:
    868
    Likes Received:
    272
  7. ivester77

    ivester77 Lore Keeper

    Joined:
    Jul 7, 2014
    Messages:
    868
    Likes Received:
    272
    sometimes i press ctrl shift to get name items to pop up anbd im able to reach them that way believe me we all have had our omg moments lol one time my dumb butt got a rare black horse that looked like a nightmare and for some dumb reason i forgot about it and said all kill and my stupid horse died like 25 mill down the drain so so dumb still kicking myself over that one ;(
     
  8. dep

    dep Adventurer

    Joined:
    Jun 14, 2014
    Messages:
    38
    Likes Received:
    7
    well I lost the item...even I sent mail to GM review and to mesanna a week ago, nobody care to replay a word at all, this is truly disappointing. I know this is a game and yes I understand sh*t happens but for a game with monthly payment subscription, this is totally ridiculous. MMO game is merely a service sold to subscribers, this is beyond unacceptable as they claim to provide service and support, but simply an empty statement in real.
     
  9. Assia Penryn

    Assia Penryn The Sleeping Dragon
    Stratics Veteran Alumni

    Joined:
    May 20, 2008
    Messages:
    4,577
    Likes Received:
    1,719
    May I ask what you lost?

    An' I'm sorry that you had such a poor experience. You should have been treated better.
     
    Scribbles likes this.
  10. Promathia

    Promathia EM Bennu Fanclub
    Premium Stratics Veteran

    Joined:
    Aug 30, 2009
    Messages:
    3,594
    Likes Received:
    2,267
    Good thing we are getting those new counselors soon
     
    dep likes this.
  11. Restless

    Restless Babbling Loonie
    Stratics Veteran Stratics Legend

    Joined:
    May 17, 2008
    Messages:
    2,084
    Likes Received:
    1,057
    may make you feel a little better to know that someone lost their glacial horse from an event way back in the day in a similar way. i imagine the 25 mil is pretty insignificant to the billions that glacial would be worth now :)
     
  12. dep

    dep Adventurer

    Joined:
    Jun 14, 2014
    Messages:
    38
    Likes Received:
    7
    its an event item called fragment of genki tama. however its not about the value of the item, its how EA value their customers.
     
    Scribbles likes this.