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Paying returning customer cannot login

Discussion in 'UHall' started by Olahorand, Oct 8, 2010.

  1. Olahorand

    Olahorand Slightly Crazed
    Stratics Veteran Stratics Legend

    Joined:
    Feb 27, 2004
    Messages:
    1,344
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    ... and customer service has not solved this within 6 weeks after payment has been done!?

    A friend of mine, who played Ultima Online until some time ago, decided to return in the end auf August. The account was somehow suspended and had to be unlocked by a customer service representative. Now logging in says that the account is blocked - and Customer service representative forwarded the account information to the developement team for further investigation.

    "Thanks for responding. At this point in time I have forwarded your account to our UO Team. They will take a look at the account because I tried adding time to it and also logging in but it is still not working. Please be patient while I wait for an answer from them."

    This was two weeks ago, since then - silence. How long should a paying customer be patient -then?

    *Salute*
    Olahorand