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Please help with recovering OLD accounts

Discussion in 'Account Management FAQ and Info' started by Vaclav, Jan 19, 2013.

  1. Vaclav

    Vaclav Visitor

    Jan 4, 2013
    Likes Received:
    I have written to EA/Mythic/origin support, I have spoken with them on the phone 3 times as well; was directed to [email protected]; wrote 2 e-mails and have waited 2 weeks and still no response; so now I am here :(

    This is my dilemma and request as follows:
    I am a returning player and have 6 accounts tagged to an e-mail address that no longer exists.
    I remember one of the accounts user names.
    I know the accounts still exist, because I tried to create a new account with the name I remember and was told it is taken.
    These are old accounts, one of them started in 97.
    I know the billing address and contact information for the accounts.
    I still live at the residence where the accounts originated.

    Will someone please help me with gaining access to my accounts again?:please:

    I will not discuss the specifics for the accounts here, this is a private matter and needs to be addressed with the security given to billing information.o_O
  2. Dan123The123Man

    Dan123The123Man Lore Master
    Stratics Veteran

    Nov 19, 2004
    Likes Received:
    Just a thought but have you tried re-creating the email address to see if you could get the password(s) sent to that email address (the newly created one that matched the same as the one that doesn't exist)?
  3. Gb8719

    Gb8719 Journeyman
    Stratics Veteran

    Feb 4, 2013
    Likes Received:
    I've been having the exact same issue. I can't remember the usernames and passwords of 2 of my accounts and the third I can't remember the password.

    I do not have access to the email either on any of them.

    I've tried going to "Link Mythic Master Account" option on the login screen and it rejects every guess that I use. I'm wonder if maybe the accounts got lost in cyberspace?

    I'd love to know if you figure out a resolution.
    You'd figure they'd make it easier to retrieve lost accounts to encourage old loyal players to return easier to the game...
  4. kongomongo

    kongomongo Lore Master
    Stratics Veteran Campaign Supporter

    Sep 10, 2012
    Likes Received:
    No UO accounts ever get lost. So they are definitely there.
  5. Christian Matiazzo

    Christian Matiazzo Adventurer

    Oct 12, 2012
    Likes Received:
    Same situation, I already email them 40x and no one ever respond!!!