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Problem: Account Information Compromised/Unauthorised Access

Discussion in 'Account Management FAQ and Info' started by Petra Fyde, Apr 10, 2012.

  1. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

    Jan 5, 2001
    Likes Received:
    I am concerned my account information has been compromised with someone else accessing my account. What do I do?
  2. Dropixel

    Dropixel EA Community Rep

    Apr 9, 2012
    Likes Received:
    If you still have access to the account through the account management website, change your password, e-mail associated with your account. If you do not have access, please e-mail [email protected]. To speed up the process of account verification, include the following in your e-mail:

    • Name of the account:
    • First and Last name on account:
    • Email on account:
    • Date of birth on account:
    • Any codes activated on the account:
    • Any character names found on the account:
    • Phone number on the account:
    • Secret Word:
    -Do not include the password-