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Problem: Credit Card Not Recognised

Discussion in 'Account Management FAQ and Info' started by Petra Fyde, Apr 10, 2012.

  1. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

    Jan 5, 2001
    Likes Received:
    The accounts management is no longer recognizing my credit card information I have always used. How do I correct this?
  2. Dropixel

    Dropixel EA Community Rep

    Apr 9, 2012
    Likes Received:
    Please e-mail BioWare Mythic billing at [email protected]. Please include the last 4 digits on the card, name on the card, the errors you are getting when attempting to use it as well as the following information:

    • Name of the account:
    • First and Last name on account:
    • Email on account:
    • Date of birth on account:
    • Any codes activated on the account:
    • Any character names found on the account:
    • Phone number on the account:
    • Secret Word:
    -Do not include your passwords.-