A guildmate has been having some issues with an account he received over 6 years ago. Apparently the original owner somehow convinced an EA account representative to give him access to the account. When our guild members saw him acting suspiciously we killed the character for over an hour to prevent him from looting the account. After an inexcusable length of time the current account owner (our guildmate) finally got EA to lock the account. Lucky right? Well then he was somehow able to convince EA to hand over the account a second time. Our guildmate called and got it transferred back and this time the representative put a secret question on the account, supposedly to prevent this from ever happening again. But it didn't matter. He somehow regained control of the account a third time. At this moment the person who sold the account 6 years ago is playing for free because there is almost a month of play time left on it. The EA representative has stated they don't want anything else to do with this mess and are tossing it "upstairs" (whatever that means). Each time he has gained control of the account it was by EA handling over the keys, not a hacking. The secret question means nothing if they have the proper information. The only saving grace in this situation is that our guildmate had a good idea to remove all items and transfer away the house after the first time it happened. Before anyone says email Jeremy: that is what I told him to do. He has received no reply in 2-3 days.