So I've been trying to find out or reset my secret word for my UO account. I sent off an email to [email protected] asking if there is anyway I could reset or find out what my secret word is. I said I'd be happy to supply any information needed, account name, email address, card details etc. I also asked if they could tell me my secret question, as from looking on the account management page via origin.com it looks like you can choose a few questions then supply answers. Maybe this is what they mean? About a week later I got a reply. This is a classic in my option. Guess what they said? Hello, Before we can assist you with your issue we will need to verify your ownership of this account. Please reply to this E-mail and provide us the following information to verify your account ownership: Name of the account: Secret Word: I sent them a reply saying I was trying to find out my secret word so I can't provide it to verify like they wanted. It makes me think did anyone human actually read my initial email in the first place?! I wonder if Mesanna can help me?