I'm a guy that's played UO for a long time. My oldest current account is sitting at 82 months. Played longer than that through different accounts and taking time off from the game when it became too much to bear etc. Anyway, I reactivated my account last night because I heard that my house was about to fall and I didn't want to lose the fel keep I've had for the past few years. So I log in and much to my surprise the house is still decaying. I page a GM and they tell me "Oh don't worry. Go read our website." But that's all the info they gave me. Now I'm not one of these people who turn their accounts off and on to abuse the system or anything like that. I just needed a break from the game for rl stuff. So I figured that it couldn't be that big of a deal. If it were at least the GM would say something like , "Hey your house is going to fall even though we already received your money. Maybe you should give it to someone else instead of letting it rot." Lo and behold I log in this afternoon and I cannot get into my keep. It has another person's name on the house sign and all the years I put into this game accumulating items which I thought had monetary and/or sentimental value are gone for good. No I am not whining. No you cannot have my "stuffs". Call me stupid if you wish, as I should've transferred the house last night when I had the chance. But hey, hindsight is 20/20. In closing, I would just like to say be careful just because ea has your money doesn't mean they will do their part. Flame me if you like. Not like you will hurt my feelings.