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[email protected]

Discussion in 'UHall' started by iamscotia, Aug 15, 2011.

  1. iamscotia

    iamscotia Guest

    So I sent an email to [email protected] because i'm having problems linking some of my accounts, and what do I get back? I get a ticket for DAoC even though the email is clearly about UO. A hint to the IT staff, you should not be forwarding all support emails to 1 spot, atleast push them to seperate email boxes based on the address that was emailed ffs. This franchise sure has gone to ****

    I've managed to link a couple of them, but on the third its just permanatly locked it seems. Account info is right, I *KNOW* it is, i've waited out the 30min timer by waiting almost 24 hours, guess what? STILL LOCKED.
  2. Woodsman

    Woodsman Guest

    Just run with it, it's the same people now doing all of the account stuff for Camelot, Warhammer, and UO.

    As a matter of fact, somebody posted a phone # for the Mythic support and recommended we hit "6" for Camelot/Warhammer support because they actually understand the system.
  3. the 4th man

    the 4th man Lore Master
    Stratics Veteran Stratics Legend

    Jul 31, 2005
    Likes Received:
    Players need to sit back, and chill out. I mean what the hell, it's a flippin computer game......Imagine what would happen if all cell phones and that went out at once, for a week?? Mass hysteria, riots even........

    People were warned.....expect things never to go smoothly, especially when it comes to moving servers........
  4. Tanivar

    Tanivar Crazed Zealot
    Stratics Veteran Stratics Legend

    May 28, 2003
    Likes Received:
    The new EA.com system is a sick joke. No directions on how to get to my account info to put in current credit card info, two phonecalls with EA that proved that they don't have a clue either, and then finally someone here in Uhall posted a reply that gave the needed info.

    The Account link on the clients sends you to a page to make your EA.com account but won't take the info, just returns to the same page with password lines blank. Turns out you have to go to an EA profile page to make an EA.com account to have a working account creation system. Master Mythic Account something is where you have to enter your UO account info? Why doesn't it say UO Account something instead so someone can tell thats what it wants you to enter. What? You have to tack on '_UO' after the UO account name your entering where it asks for Master Mythic Account something? Where the <bleep> does it tell you to add '_UO' to the UO Account name?

    That major joke called EA.com makes it a lot easier to understand why EA had to lay off people. The hassle and high blood pressure inspiring bull involved in that joke called EA.com makes customers say "Ah <bleep> this bull. I'm tired of following link after link and getting nothing acomplished but getting ticked off at the poorly set up joke called Ea.com. I'll go play WoW or something not handled by this EA.com bull."

    EA.com's programming makes the UO code look like Nobel prize caliber work in comparison.
  5. Lady Storm

    Lady Storm Crazed Zealot
    Stratics Veteran Stratics Legend

    Feb 20, 2006
    Likes Received:
    just got off phone with support, the migration is not finished and everything is in limbo....so turning on anything is a no go. They did point out no home or account will be billed till this is finished. *I wont hold my breath on this one* The linking is a joke... but I will say this they are way better then talking to the old India crew they had!! I am so glad EA brought back the service to Austin TX!!!
  6. Picus at the office

    Picus at the office Certifiable
    Stratics Veteran Supporter

    Nov 24, 2009
    Likes Received:
    I got a email yesterday saying that one of my accounts was out of time due to lack of CC information. 4.5 years and this one had been fine, now I just don't know. Sadly I'm rather bored with the game and I might use this as a reason to take a break.

    I'm finding a hugh personal issue with the latest bug which allows players to cast any spell into private homes and the issues that this gives with one of my gate houses. Two mystics bombing hailstorm kills anyone in my house faster than you can exit, no help from the GM's at all but that is nothing new. A exploit much clearer than any I have seen in my years of playing and nothing to be done. Useless this dev team is.
  7. jack flash uk

    jack flash uk Crazed Zealot
    Stratics Veteran Stratics Legend

    Oct 21, 2006
    Likes Received:
    Dear Sir/Madam,

    Thank you for contacting Electronic Arts.

    We apologize for the inconvenience that you faced. I would like to inform you that all EU players will use the Mythic Account Center (https://accounts.eamythic.com/). To activate your account, to activate key etc. please use the Mythic Account Center https://accounts.eamythic.com/.

    If you have any problem accessing your account or you need Billing and Technical Support then please write an email to [email protected] or call on 001-650-628-1001 (10am to 10pm EST, 7 days a week.)
    Please note that Billing and Technical Support will be available only in English.

    If there is anything else that you need help with, please let us know.

    Best Regards,
    EA Support Centre, UK and Ireland
    EA UK Video Games - Electronic Arts United Kingdom
    EA UK Video Games - Electronic Arts United Kingdom

    this is my really useful reply to a problem with ultima online and linking accts. I am beginning to wonder whether these staff are trained in how to become stupid, or how to really fu*k people off so they don't bother asking for help again

    I am so glad i take pride in my work and the service i provide my customers, the public
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