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Unlinking UO Account From EA Master Account

Discussion in 'UHall' started by thejammonster, Mar 4, 2014.

  1. thejammonster

    thejammonster Visitor
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    Long story short, my main account is linked to my friend's EA master account because he linked it a few years ago when he wanted to see what was going on in UO. He gave me his EA account password so that I could reactivate it and poke around after ~5 years of time away from the game. Obviously this is not ideal with my billing info tied to his account.

    Who do I need to contact to unlink an account (directions needed from my friend's perspective so he can unlink it and give it to me)? I found some 2-3 year old threads about this through some Googling but never found a good answer. When I chatted, then called, EA they said it was not possible, though I know it is from past threads. Are there any specific contact numbers, emails, individuals, etc. that may prove more helpful? Maybe a new contact through Broadsword, despite the account stuff still going through EA Mythic? Any help would be appreciated!
     
  2. Mandrake of DF

    Mandrake of DF Lore Master
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    I know it was a few posts about this not long ago. I did manage to unlink one account and link it to another account - but I had to email Mesanna. [email protected]

    Maybe you could manage to do it via support - not sure. But you have to send the email from the mythic master acc email address that you are unlinking from - and also say what acc.. that will be uoaccname_uo and to whom it should be linked.

    Good luck.
     
  3. thejammonster

    thejammonster Visitor
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    Thanks for the reply, I will try an email to support and Mesanna. If anyone else has ideas please post them.
     
  4. Winter

    Winter Lore Keeper

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    I unlinked an account by calling Mythic Customer Support. But since Broadsword is now in charge, Mesanna would be your best bet. I'm sure you could go through Broadsword Customer Support, but don't even know what the contact number is.
     
  5. thejammonster

    thejammonster Visitor
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    Yeah there is no phone contact information from Broadsword, at least not that I could find. They mentioned that the billing would not be changing, so it may still be worth a shot. In the meantime I emailed Mesanna. Thanks!
     
  6. thejammonster

    thejammonster Visitor
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    [email protected] resolved the issue for me already! I sent the UO account name (acctname_uo), they asked for the EA account passphrase (they included a hint), and it was unlinked. They didn't link it to a new account, so apparently they didn't even need that info.
     
    Ox AO and Olahorand like this.
  7. CountSilverbow

    CountSilverbow Seasoned Veteran
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    the question is were you able to get it linked to your own mythic master account then and how did you do this
     
  8. thejammonster

    thejammonster Visitor
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    Yes, on the Mythic account page you go to the Link Accounts tab. The master account name is <UOAcct>_uo (example: smith123_uo). If you forgot the password like I did (it isn't the same PW as anything else) you can reset it here: https://accounts.eamythic.com/forgotpassword