1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice
  3. Greetings Guest, Having Login Issues? Check this thread!
    Dismiss Notice
  4. Hail Guest!,
    Please take a moment to read this post reminding you all of the importance of Account Security.
    Dismiss Notice
  5. Author Wes Locher has teamed up with Stratics for a giveaway of his new book Braving Britannia. This book explores the history and impact of Ultima Online and includes interviews from current and past dev team members as well as many UO and Stratics community members. Click here for more details!
    Dismiss Notice

UO costumer service anywhere????

Discussion in 'UHall' started by rareitem, Nov 17, 2008.

  1. rareitem

    rareitem Journeyman
    Stratics Veteran

    Aug 14, 2005
    Likes Received:
    [Edited] Thx to Joanne indications the issue is solved now, thx a lot

    Pls anyone from UO DEVs reading this Board can help me I just cant believe this is happening...

    As some people may know we had a 24 hours roll back server backup in Europa last November 1st 2008, I wrote to EA costumer service explaining that I bought a promo code and used it the day of the server revert. Due to the revert of course the token vanished and the promocode of course is not working anymore.

    I paid for that promocode to get a token I used the code and the token vanished due to the server revert. Do I have the right to ask for a new promo code???? Can I have what I paid for????

    Ok 17 days, yes 17 days after and the EA costumer service responds with this...

    "I can see that the Leagecy Token code has already been used. I suggest you to please check your inventory bag for a Legacy Token."


    Im starting to feel really upset because I see that the GM that answered my question simply has no idea about UO.

    I also sent a message into the bug system xplaining my problem guess what??
    NO ANSWER.....

    I also sent a message using the FEEDBACK system , guess what????
    NO ANSWER.....

    So who do I have to contact to have my problem solved????
    pls if any dev read this thread look into this...
    Issue Reference #:081102-004084
  2. Lynk

    Lynk Grand Poobah
    Stratics Veteran

    May 13, 2008
    Likes Received:
    Simple solution - dispute the charge through your bank. You have 30 days if you used a Debit or Credit card.

    When you dispute, don't get into the whole server revert. Just say you never received the goods that you paid for and that the company you paid refuses to reimburse or deliver the goods.
  3. soze

    soze Seasoned Veteran
    Stratics Veteran Stratics Legend

    Sep 24, 2007
    Likes Received:

    Thats the best way....Dont count on anyone at EA getting back to you anytime soon
  4. Joanne_Mythic

    VIP Stratics Veteran

    Oct 30, 2008
    Likes Received:
    Please check your PMs. :)
  5. Loqucious

    Loqucious Guest

    EA/UO = worst customer service in the history of business.
  6. BbqLou

    BbqLou Visitor

    Aug 16, 2008
    Likes Received:
    I can think of a few more that have far worse customer service than EA.

    Try dealing with a customer service Rep. from India when you've lost 5,000$.
  7. HA! Of course they reply when it comes to $$$$$.... unbelievable, how about a response in one of the other 11 threads about lag?
  8. Kiminality

    Kiminality Guest

    If they replied to everyone sekking attention for them, then this place would become an even worse mess of "DEVS - READ MY THREAD AND REPLY" threads.
    It's bad enough, anyway.

    The issue addressed in this thread was quite fresh, and solvable.
    You can perceive their silence, or verbosity, on a subject in any way you like.
    Maybe she replied here, because is was about $$'s, or maybe it was because it was a reasonable request.
    Maybe she doesn't respond to the lag threads because it's been addressed as best she can, or maybe because most of the threads are worthless pits of omglagquittinguonow.
  9. There is no reason for a company like EA to leave this many customers hanging. We have heard NOTHING since Sat when Joanne said it was "being looked into". We two days has passed.. the same guys still standing there staring at each other wondering who should pull the plug first? This is out of hand and if this is how they prefer to run a company then I don't blame anyone for quitting, infact I would encourage it!
    You must not be effected by the lag im guessing.
  10. Kiminality

    Kiminality Guest

    But, I'm affected by the lag on the European servers.
    So, I'm not convinced that it's something they can easily fix.
    For lag to affect the servers on different continents, it means it's not something as simple as most people assume.
  11. Sunrise

    Sunrise Guest


    WoW..Ok..this is a new word...I can see it now...



    Sorry...but when I read this word for some unknow reason I just laughing my self out of my chair. Was a very rough day at work. Thanks for the good chuckle.

    As for this guy with the token. I do hope you get back what you paid for. There is some good advice on this topic if you did pay by debit or CC. Good luck. :D
  12. drinkbeerallday

    drinkbeerallday Visitor

    Jun 4, 2008
    Likes Received:
    sounds like larceny to me, call the police.
  13. Lady Arianne

    Lady Arianne Guest

    Originally Posted by ~Antzy~Pantz~ View Post
    HA! Of course they reply when it comes to $$$$$.... unbelievable, how about a response in one of the other 11 threads about lag?

    It wouldnt hurt some people to remember a time NOT TOO LONG ago, that we didnt even get a dev response.

    Carry on as you are and soon Joanne wont bother either.:)

    At least Joanne TRIES to adress as many issues as possible.

    Why would she want to repeat herself in 11 threads?

    come to think of it why hasnt a mod consolidated all 11 of them into ONE SINGLE thread !!!!!

    The lag issue is totally unacceptable ,I agree,but bleating about it in endless threads isnt going to get the problem sorted any quicker.

    I am sure if EA had a solution, it would of been dealt with by now.

    Patience IS the 9th Virtue :)
  14. If that is an attempt to bash Jeremy you did a bad job. Jeremy did an awesome job here, keeping us updated, interacting{sp} with everyone. It would be very simple for Joanne to come and start a completly new thread and give us an update, she wouldn't even need to respond to any of the others but we can't get a word from anyone. It's all good on my end, i've found more things to do. I don't get tons of play time anyways with a house full of kids!!!
  15. Loqucious

    Loqucious Guest

    I have had to deal with reps from India and yeah it sucks big time. Fortunately I've never lost that kind of money sorry for your troubles.

    Actually I can think of one other "business" that has worse customer service.....the IRS. What a shame that EA and the IRS have this terrible trait in common.
  16. Shameful Joy

    Shameful Joy Adventurer
    Stratics Veteran

    Jun 30, 2008
    Likes Received:
    par for the course
  17. Harlequin

    Harlequin Babbling Loonie
    Stratics Veteran

    Jun 11, 2008
    Likes Received:
    No offense, but the first thing that came into my mind was "no wonder there are no replies! All the support teams were playing with their halloween costumes and didn't turn up for work"

    For those that don't get it, the title of the thread is "costumer service", not "customer service" :)

    Light hearted banter aside, alot of companies nowadays don't train their customer facing people adequately, and customer support staff are also one of the first to go when they need to axe jobs...worse still, it's not just globalization and outsourcing, they don't even train local people back home properly.